20 Most Recent Canon DR-9080C Path-Through Scanner - Page 8 Questions & Answers

Use CapturePerfect ver 2.0 downloadable free. Ver 3.0 is priced. http://software.canon-europe.com/software/0022439.asp?model= though this is under Canon 5020, it works with 9080C.
Have you loaded Device drivers, if not download from http://software.canon-europe.com/products/0010035.asp
Once the driver is loaded you can even use Microsoft Imaging to scan. CapturePerfect is easy and brings out the added features of Canon 9080C.
S. Mohan, Chenai, India

First select count only mode and put a bunch, check if the roller/scanner is picking up and counting okay. If this is done, then you must check your software settings. May be your command is to scan only one page. If the scanner is not counting properly, then clean the rollers with a damp cloth. The ****** (bottom one near tray) roller must be cleaned ideally when power is off.
S. Mohan, Chennai, India

follow this link and download the driver fro the official website of canon
http://www.usa.canon.com/opd/controller?act=OPDSoftwareAct&fcategoryid=2341&modelid=11293

The scanner is assuming there is no paper. Just under the rubber rollers, in the paper tray there is a paper sensor. Clean that area with a damp cloth. Keep some papers and try "count-only". It it works then sensor is okay, else, you need to check the sensor.
S. Mohan, India

You are right, it is driver related issue. Acobat 9 has more features that may not be compatible with the existing driver. may be you can use CapturePerfect and directly create PDF and then use the Optimising features of Acrobat 9. Ofcourse you have to do it twice, but you can use the 'batch' process and do it automatically.
S. Mohan

I could not understand your problem clearly.
If I am right, you are saying that if you scan 100 pages, about 80 pages are scanned properly and the there is problem with the balance 20. Clean the rollers throughly with a damp cloth and also the ****** rollers. Please swithc of the scanner when you are cleaning the ****** rollers as they are in a 'locked' position in power on position.
If your problem is different, please explain it clearly.
S. Mohan, India

P00 is paper/document already present in the Scanner and scanner not initialised. You will heat two beeps. Open remove all shred os paper. C01 is cover open, close it firmly
S. Mohan, India

Change your USB port and Cable and Try. Buy a good quality USB cable, this makes some difference.If even after this the speed is (s)low, check if there is some virus on your Computer or try on a different computer.
S. Mohan, India

Vertical lines are from dust on the Glass. Use Isopropyl alcohol, no solvents pls. Try scanning in diff contrast levels and if the thichness varies, it is confirmed dust on glass, whereas any fault in the reading unit will be constant and also have sharp edges.
S. Mohan, Chennai, India

The scanner technicians and ScannerSolutions.com can help you solve this problem. As an Authorized Canon Scanner Repair provider they have access to official repair manuals and carry an extensive parts inventory. You can call them at 877-705-7226 for assistance. Ask for Ryan Wilson.

THe scan count is available in the control panel (under scanners...) and if the user is a non-administrator, he/she cannot reset it.
Canon 9080C permits installation of a mechanical counter inside the scanner. This can help you track the scanned quantity.
The way your question is detailed, I am sure you must be aware of these facts!
S. Mohan

Yes the Scanner can scan upto 17" in the norma mode. Check if any sensor is blocked by a dust/shreds of paper.
If you want longer lenghts, Press New file and Countonly together and they flash. Select "U10" by pressing "new File" and on reaching U10, press "count only" and select '1'
Now you can scan upto 1000mm length.
S. Mohan, India

There should be cables connected to CN1 and CN6. CN3 is not shown on the circuit diagram in the service manual.

Clean the glass thoroughly. Try Automatic settings and try various contrast levels in mamual mode.
S. Mohan

CapturePerfect is a good software. What version are you using? What is the problem. It is easy and meets general requirements. The only problem I found with CapturePerfect is that it does not accept changes made in settings, you need to go todefault and then select the settings of your choice.
If you have installed the driver, you can also use Micorsoft Document imaging for scanning. S. Mohan

Michael, U can buy 9080C service manual at tradebit.com 9080C has no belt for lifting the tray. It has arm and a few gears. Ensure that the plastic gears are not deformed. Good Luck. Which version of Capture perfect do you use? 
S. Mohan

Check if thee is virus in your system. Some 'autoplay' viruses do this.
S. Mohan

Though I've never seen this on any scanner, I can imagine it being a reading glass out of place. This could cause a weaker reflected image overlaying the direct one. Look at the top & bottom glass strips in the transport area. They should look level & unbroken.

Try reinstalling the driver software. If the problem still persists, run scandisk or reinstall OS.

S. Mohan

U should select 'Scanners maximum'  and try this. I have found this does not work midway, after some scans. So close and exit out of captureperfect, re-enter and try. This should work.
S. Mohan