20 Most Recent Canon DR-9080C Path-Through Scanner - Page 4 Questions & Answers

Clean the 'black dot' in the centre of the paper tray. There is an optical sensor under that. The tray will lift even without paper, but will go back immediately.If the scanner stops after 3 pages, check disk space in your computer. If you are scanning in TIFF uncompressed, it takes lot of space. For color and Grey try JPG format, for mono TIFF G4 is the ideal option.S. Mohan, Chennai, India

There is a minimum size required for a page to be scanned. Please ensure that your sheets exceed that. (2.2: x 2.8")S. Mohan

Ensure you have selected Duplex option. Canon DR 9080C uses LED lights and hence the chances of failure of light source is fairly low. Try scanning in Color. The scan module, if required, can be replaced and is available in the market between $600 to $750. Please ensure that the module is faulty before replacing. (the upper and lower modules are interchangeable, except for a few plastic parts)S. Mohan, Chennai, India

If there is already a document inside the scanner while powering on, you get P00. Remove any paper inside the scanner. If there is no paper and you still get P00, then thee must be a small shred of paper blocking sensors. Gently blow air to clear it.
S. Mohan, Chennai, India

to check the page count install the driver and setup the scanner as a "scanner device" on your computer. Once you have done that , go to the "control panel" than "scanners and printers". Right-click on the device that says "Cannon DR-9080C" and select "properties". The device information will appear, than select the "counter" tab on the information box; the scan count will be listed.

Sounds like the shading compensation strips may be dirty and/or sticking. Otherwise the scan sensor is going out.To check and clean the the shading compensation strips:Open the feeder up all the way and hold down the red stop button....in about 5 seconds the upper and lower shading compensation strips will pop up.They may be getting stuck and not popping out all the way (about 1/2")Clean them up with a small brush and a lint free rag with alcohol.If the shading sensor strips aren't popping out all the way, this will cause the problem you described, so clean them up and repeat this several times.(They pop up during the document scanning process)If they still aren't popping out after cleaning them up, then there may be a mechanical problem with the mechanism.Hope this helps! You may need a tech. I am in Dallas, Texas if you are local to me I can put an eye on it.

Very likely it is the software that you are using. I would run virus scan like Mohan suggested, and then test again. If the problem is not a virus, then I would uninstall the scanning program and reinstall it...or contact the software manufacturer if you have a maintenance agreement with them. There is a good free downloadable high speed document scanning software available if you want to load it and verify that it is a software problem.

A01 is pickup error. Clean the paper sensor in the paper lifting tray and try. Clean the rubber rollers also.S. Mohan, Chennai, India

Set the scanner into 'Auto' mode and try scanning documents with different backgrounds.S. Mohan

IT is very easy and simple to change the rollers. If you cant do that download User Manual and follow instructions. http://usa.canon.com/cusa/sna/office/micrographics/dr9080c/imageformula_dr_9080c_color_production_scanner?selectedName=BrochuresAndManualsS. Mohan, Chennai, India

Try scanning a few documents in full size mode (scannerrs maximum), If you observe a line in the same location in all images, you can conclude that there is either a scratch in the glass (due to stapler pins) or dirt stuck firmly. Try cleaning with Isopropyl alcohol. For absolute emergency, you can wet a cotton bud in after shave and clean the right spot, take care not to touch any other part other than the glass. If glass is scratched, you need to replace it.S. Mohan, Chennai, India

At the bottom of the tray there is a sensor for checking "Home Position". When you power on the system initialises and the tray goes to the home position. Please check this sensor if it is dislocated or a piece of paper is blocking this optical sensor. Normally these sensors don't fail. Also clean the 'black dot' just under the rollers. There is a paper sensor under this and dust can prevent sensing the same. Even after this if you have noise, there could be hardware problem.
S. Mohan, Chennai, India

Hi glendennib
Here is the place where you can download and install your driver from :
http://usa.canon.com/cusa/support/office/imageformula_scanners/imageformula_dr_6080_7580_9080c/imageformula_dr_9080c_color_production_scanner#DriversAndSoftware
Best regards ,
fanaudi .

Select Automatic brightness and try scanning.
S. Mohan, Chennai, India