20 Most Recent Epson Stylus CX6400 All-In-One InkJet Printer - Page 9 Questions & Answers

lift the scanner body as though you were replacing the ink carts and it's on the left hand side

try doing 4 head cleans and then leave the printer powered up over night. Don't print or anything else after the head cleans until the morning then do one more head clean (this soaks the print head in ink overnight and then the final head clean should clear any obstruction. If the printer still refuses to print in colour, you could try replacing the cartridges anyway as they can be faulty. The only problem is thaty sometimes it's cheaper to buy a new priner. (how silly is that!) By the way, are you using compats or epson original ink carts?

Try to power off the printer, and your computer completely.

Power up only the printer.

On the front console of the printer select test print...

If the print out has blanks between colors perfom a cleaning cycle.

Note: ALSO VERY important to check that you removed the yellow tape fom the cartridges when you chnged them....

Check to make sure all lids doors are provperly closed

If you forget your PIN code, you can regain access to the CX6400 by running the security lock program from your computer:
1. Insert your Stylus CX6400 software CD-ROM.
2. Windows: If you see the Software Installation screen, click Exit.
Open the SecurityLock Tool folder on your CD-ROM, then double-click the program file located in that folder.

Macintosh: The EPSON folder automatically opens (if it doesn’t, double- click the EPSON CD-ROM icon). Then double-click the Security Lock icon.

Hi, It is unfortunate that you are having this difficulty with your printer. One of the best solution that we can give to you is run a series of head cleaning. Please try the following steps below to clean the print head in most effective way:

1) Make sure the printer is turned on but not printing. Make sure there are no error lights or messages appearing in the LCD.
NOTE: You cannot clean the print head if the any of the cartridges are expended. Replace the appropriate ink cartridge before proceeding.
2) Load letter size paper.
3) Click on START.

For Windows 95/98/ME: Click SETTINGS, PRINTERS, then RIGHT-CLICK on the EPSON STYLUS PRINTER ICON. Select PROPERTIES from the drop-down menu. Proceed to Step 4.
For Windows 2000: Click SETTINGS, PRINTERS, then RIGHT-CLICK on the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.
For Windows XP: Click CONTROL PANEL, PRINTERS AND FAXES. RIGHT-CLICK your EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. If this icon is not showing, select VIEW INSTALLED PRINTERS. Then RIGHT-CLICK the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.
For Windows Vista: Click CONTROL PANEL, HARDWARE AND SOUND then PRINTERS. Note: these steps may vary depending on how Vista is setup. RIGHT-CLICK on the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.

4) Click on the UTILITY or MAINTENANCE tab, then click on HEAD CLEANING.
5) Follow the instructions on the screen to clean the printhead. Cleaning takes about 30 seconds, during which time the printer makes some noise and the power light flashes. Never turn off the printer while the power light is flashing, unless the printer has not moved or made noise for more than 5 minutes.
6) When the power light stops flashing click PRINT NOZZLE CHECK PATTERN and then click NEXT.
7) If the nozzle check pattern has no gaps in its lines, click FINISH. If the pattern has any gaps, click CLEAN to clean the printhead again.
8) If the situation continues after three cleaning cycles and nozzle checks, replace one of the affected ink cartridge(s).
9) Once the cartridge(s) has been replaced, please follow steps one through seven up to three times.

If the nozzle check still has gaps after you have run at least 3 consecutive cleaning cycles and replaced the affected ink, your printer will require service.

Tirzo

Go through the diagnose steps on this Epson site:

http://er.epson.com:8001/start?TM=false&CMD=iSearch&CB=1886098358&LG=1&TP=NoviceCase&Q1-1-1886170412=1886170410&FI=1&firstQuestionID=Q1-1-1886170412&firstAnswerID=1886170410&category=allinone&model=cx64__&displaymodel=Epson+Stylus+CX6400&referralmodel=Stylus-CX6400&restart=yes

You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Reference guide:
http://files.support.epson.com/htmldocs/cx64__/cx64__rf/index.htm

User's Guide:
http://files.support.epson.com/pdf/cx64__/cx64__qr.pdf

You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

I am assuming that you already have a replacement ink cartridge.

• Make sure the printer is on.
  
• If the LCD screen says that your ink cartridge is empty than

you can simply press the Color button (the button looks sorta like a diamond with a line in the middle of it).

• If you wanna change the ink cartridge but the printer does not say that it is empty then
  

press the setup button, then press the top left button until Replace ink is displayed. Finally, press the Color button.

• Lift up the scanner section
• Wait for ink cartridge holder to move to replacement position then open its cover.
• Identify which cartridge you want to replace. Press in the tab to release the cartridge, then lift straight out.
• Before unwrapping the new cartridge, shake it gently four times. Then remove from wrapper.
• Lower new cartridge into holder, press down firmly until clicks.
• Close cartridge cover
• Carefully lower the scanner section and press it down until it clicks

These instructions were found in http://files.support.epson.com/pdf/cx64__/cx64__pg.pdf on pg 12.

Select control panel and then printers. Pick out your printer and right click it. Go to printer preferences and select a setting that is for text and documents or photo. Also if you see an advanced button in your preferences open it and set the quality setting to "fine". Let me know if it works.

I assume you've checked and done all the basic things like a power down and power up reset and checked to make sure all the ink cartdridges are properly installed and seated.

The user manual discusses your error message and suggests you do the following: Open the scanner unit to make sure any tape securing the ink cartridge holder has been removed; close the scanner unit/ press the ON button to turn off the CX6400, then turn it back on . If the error message still appears, contact your epson dealer or Epson tech support. If so,then you may want to get direct support and information from Epson at this website : http://er.epson.com:8001/start?TM=false&CMD=iSearch&CB=1886098358&LG=1&TP=NoviceCase&Q1-1-1886170412=1886170410&FI=1&firstQuestionID=Q1-1-1886170412&firstAnswerID=1886170410&category=allinone&model=cx64__&displaymodel=Epson+Stylus+CX6400&referralmodel=Stylus-CX6400&restart=yes


Technical Support United States Phone Number:
(562)276-4382
Hours: Mon.- Fri. 6AM-6PM (PT) Canada Phone Number:
(905)709-3839 Hours: Mon.- Fri. 6AM-6PM (PT)

it is because of the clogged nozzles of other colours.even sometimes cleaning the head does not solve the problem.the nozzle needs to be cleaned by servicing it manually by a proper technician.thanks.

Did you get your software?

I have the same problem, I am told the print head is clogged. there is several products on the market for cleaning them, but none of them seem to work for everyone. including mine.

I found a website selling new print heads for it, but its the same price as the printer was.

I'm throwing it out and buying a HP. which I should have in the first place.

 

Sound like you need to run the clean print heads program.
Candy

Mine had a tiny piece of the carriage that holds the ink snap off. A little squiggly part. They said it was repairable, $57 for the part, $65 or more for the repair, and $70 to ship back and forth!  SAD ME!  I must buy a new one!  Anyone want to buy a bunch of cartridges cheap????
I wonder if there is any way to by-pass the printer and use just the scanner or just the camera cartridge reader??
What a waste!!!
Candy

The CX series printers use a pigment based ink, and if it dries it frms a semi hard gooy substance on the printer ink input pins.

Sometimes after the insertion of new cartridges (Ensuring the yello tab is removed) and letting them sit overnight (to soften the ink blob) and running several cleaning cycles can unblock the ink "jam". Note: Epsons printer head need ink to cool them when printing (Sort of like oil in a car) so don;t try to print withot having ink flowing to the heads. It can also ruin the print head by overheating.

If all else fails there are several companies that sell inkjet cleaning solution. You may need a couple of cartridges to flush blocked jets but if will most likey work if the print head is still functional.

Otherwise, the technican is correct, you may need to purchase a new printer.

Note; For the future... Never let the ink run out of any cartridge without immediately replacing the cartridge. Never remove an empty cartridge without replacing it immediately.

The ink nozzle may be clogged. You may be using refill ink not from the original epson ink. Try cleaning the nozzle assembly or the printer may not be usable.

no need to, printer function controls the outlay of ink cartdirge drivers.

probably faulty or incorrect drivers, try using these drivers...make sure you uninstall the old ones

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=25723&prodoid=36478885

don't use the 64bit drivers unless you are using a 64 bit version of windows.