20 Most Recent Epson Stylus CX6400 All-In-One InkJet Printer - Page 8 Questions & Answers

The printer has an end of life service, meaning it has printed its last print on paper.. you have to get it reset from a technician or if you are savy enough you can download this resetter and do the reset yourself.

http://www.ssclg.com/epsone.shtml

Thanks for the additional information... I know what you mean about this feature and you're not alone... Quite a few people have complained that it makes life very difficult.

One solution it to apply a registry "fix" and this is detailed here:
http://wizardev.ca/web-words/fix-for-ie7s-shrink-to-fit-printing-option

However that may not work for Vista so as a workaround for now I'd try a couple of things.

1. Try running windows update and make sure you have all the latest security updates installed as it looks like one of these may have solved part of the issue.

Because I don't use Vista myself I can't confirm if registry change would be allowed (because of all the security in Vista) but you could try running this code from the command window.
[code]
reg add "HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_STF_Scale_Min" /v iexplore.exe /t REG_DWORD /d 100 /f
[/code]


More likely is that you'll need to use this work-around instead..

Before you Print Preview option (click the down arrow to the right of the print icon on your IE7 toolbar) and change the "Shrink to Fit" option to 100% or a comfortable proportion.


Hope that helps and just as a thought... Internet Explorer 8 is now out and "might" resolve this but I'd hold off on installing it for a couple of months until any bugs have been ironed out.

Good luck

Here you go...

The Epson documentation available here will help sort you out. :)

Blank pages are indicative ofdried ink.

If the printer has not been used for a long time ink may have settled and dried in the heads.

You may need to replace the cartridges (IF they are very old) and run several head cleanings if there is no improvement.

I typicall try to print a few test pages to see if some of the color work.

http://www2.clicshop.com/Stores/metawatch2/Files/metawatchprintertestpage.pdf

I have the same problem, I re-loaded the software, checked all the settings, went through set up procedures and nothing??????? I goes through all the motions, spits out the paper..........blank

If you mean the rubber belt with teeth on it, first check it's still attached at both ends. If it can't move your head along its slider, it will be because the head is in the locked position.

There will be a little plastic release bar in front of the print head which is locked on the right hand side of your printer. Gentle push the release bar and you should be able to pull the print head away from its locked position.

When you turn on the printer, the head will move and reset itself, hopefully without locking this time.

If it continues to lock then the whole assembly on the right hand side of your printer has lifted slightly.

With the printer turned off and the head slid to the left (see above) put your hand onto the locking/cleaning assembly and press down and it should pop back into its seat.

Turn on the printer and it should reset.

If its the gold/copper looking sensor marker strip behind the print head you are talking about, this is held in position by sprung hooks at each end and the strip is simply hooked over protruding hooks. Attach one end then stretch slightly (compressing the spring) to attach the other. The head uses this to position itself when printing and it is a precise and essential piece of equipment. So be careful with it.

I hope any of this helped.

Nigel
The INK Store
http://www.the-inkstore.co.uk

The rubber grabber has got out of position.

Switch printer off.
Take all paper out of the feeder, put your hand in and you'll feel a rubber semi-circle, rotate (push) it toward the back of the printer until you can feel the rubber part disappear, load paper and switch the printer on and it should reset itself to the correct position.

Sometimes you have to press down slightly on to the paper weight sensor to unlock the grabber.

Try it and see how you get on.

Nige
The INK Store
http://www.the-inkstore.co.uk

You'll find the printhead, beneath the ink carrier, is clogged with dried ink. Go to http:www.inkjetprinterhelp.us/cx6400 and download the dismantling instructions. Use alcohol (vodka works ok) to remove the gunk and things should work ok again. If you find excessive dried ink, you may need to clean out the drain tube, but this should be obvious on a visual inspection.

Clean up the Linear Scale - that's the thin strip behind the ink carrier, above the gold toothed belt.
I used Vodka as I had no access to industrial alcohol (I guess gin would work as well). This strip is very important, so be careful with it, but do persevere. My printer was condemned and is now working fine again.

Removed the new paper from feed slot, pressed the on button which allowed the `grabber` to release the jammed paper slightly and then was able to [with the aid of long tweezers] remove the jammed paper through the feed slot.
Regards
Geoff

My printer wont print balck.......it prints the other 3 colors. What can I do to fix it.........I have cleaned the heads and done everything I know t do. HELP!!!!

MOST all-in-one printers have a time delay on the on/off button.
Try pressing and holding for a second or two and it should start first time everytime.

Hope this helped.

Nigel
The INK Store
http://www.the-inkstore.co.uk

remove the cartridges and give a brisk and reinsert it again and check out.

I have a CX6400 and I don't know if this helps but it's worth a try:
Press the setup button and the screen starts with #1 option. by pressing the top lit green button to the left of the screen, it will go through the remaining options with LANGUAGE as option #7 saying to press the color button. Press the color button, and the bottom right portion of the screen shows the language options, starting with English. By pressing the lower lit green button to the right of the screen it goes through the languages that you have to choose from. When you see the language you want displayed on the screen then you press a button under the screen that says OK. Hope this helps!

You need a MAC driver disk or download.

If you don't have a disk, you can download the driver from the Epson site. I've added the direct links to the relevant downloads below, providing your Mac is connected to the internet.

These drivers are only for the Epson CX6400 on Macintosh operating systems.

If you are using version Mac OS 7.6 to 9.2, here's a direct link to the driver download: http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=SF8cgjsfr7Nsto14LFsNUjuRSXBZZOHy&tc=6

If you are using Mac OS X - Intel, here's the direct link: http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=SF8cgjsfr7M6qoJ6uYEojoMzz9oApk7e5aobGaUtdawU003D&tc=6

If you are using Mac OS X - PowerPC, here's the direct link: http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=SF8cgjsfr7Prg898nyvz3fMP+q1RgJB+&tc=6


Once you've downloaded the driver, it may be a ZIP file so unpack it where you can find it and double click the setup.exe file or program icon that unpacked.

This will install the drivers to your Mac computer.

You'll be asked to make sure the printer is plugged in and connected to the computer at some stage so that it can communicate with it and complete the installation.

Good luck

Nigel
The INK Store
http://www.the-inkstore.co.uk

You probably have paper debris stuck to the underside of the print head.

While you are printing, pull the lead from the back of the printer leaving the head free floating and unlocked so you can slide it back & fore. Get a piece of kitchen roll and fold it until it's the size of the track beneath the print head slide the head to the left, place the folded kitchen roll flat down in the print track, slide the head over the folded kitchen roll until it appears on both sides of the head. Grab both ends of the roll and lift it toward the head. Slide the roll sideways left and right to physically clean the bottom of the print head. Try not to tear it as it will trap under the head. let go of one end and slide the head away until you can pull the roll out. It should have a lot of ink and gunk on it. Plug the printer in and the head will reset itself.

Now because printing has been non existant, you'll need to "Prime" the heads. Use the maintenance software and click head cleaning, when finished do not allow the nozzle check pattern to print. Carry out 3 more head cleans cancelling the nozzle check after each one by clicking [Finish] until 4 cleans have been completed. Then allow the nozzle check pattern to print and it should be back to normal. If not perfect, carry out another "Prime" as above.

Hope this helped.

Nigel
The INK Store
http://www.the-inkstore.co.uk

Simply a blocked head.

Make sure you've removed the yellow tear-off strip on the cartridge otherwise ink can't flow into the print head.

Carry out 4 head cleans but cancel the nozzle check pattern by clicking [Finish] after each clean until the 4 cleans are done then allow the nozzle check pattern, it should be now be perfect or at least improved. If not perfect do it again as above.

Any further problems, use our help pages on our website linked from the Epson page and various others: http://www.the-inkstore.co.uk/frame/pages/epson.htm

If you don't know how to clean the heads or prime the heads, again refer to our website on the link above, there'll be step by step guides with pictures to help.

I hope this helps.

Nigel
The INK Store

Some of Epson's cartridges went bad that way. It may be a bad cartridge. Get a new one, pull that one out and see what happens. If it works, call Epson for a refund. They had a class action suit for that type of thing, they lost and paid off. I would think they will help you right away.
C

Finally figured out the problem.
1. Took waste pad out and cleaned with paper towel. Couldn't find a replacement waste pad, so needed to clean it instead.
2. Downloaded SSC Service Utility software (free) in order to "Reset the Protection Counter". This is an option within the utility.

Printer must be on when running the SSC utility.

Good luck!

The head assembly is attached to a photo sensor that tells the printer when it is at the ends of its travel.

Sounds like this mechanism is not working properly.
Check to make sure thare is no obstructions or dirt in the paths at the ends of the print head travel.

You can use an air gun to clean the printer (JUST KEEP IT AWAY FROM THE PRINTER CARTRIDGES) as the ink will FLY EVERYWHERE.....