20 Most Recent Dyson DC07 Animal Bagless Upright Cyclonic Vacuum - Page 9 Questions & Answers

After hours of investigation, I have found the root of the suction problem for anyone having the same problems. If you take the hoses off the change valve that switches between hose and brush bar. You will see that the change over is done by a flimsy piece of plastic that doesn't actually create a seal with either ports. In fact mine had a 2/3mm gap. Its disgraceful that it left the factory this way, they should have been recalled and replaced!I wonder what Mr Dyson would say about this .Let me know if your is the same and Ill tell you how I partially fixed it to get atleast 200% better suction!

I just was doing a search as to why some **** rugs are NOT to be vacuumed. There are some that say to shake or sweep, but do not vacuum. Do you think this may be the problem? Just wondering . These are hand tufted rugs called Vesper or/and Paladeum or something like that. lol

Hi there,Thank you for your inquiry. Based on the details you providing regarding the noise level of your DC07, we would appreciate the opportunity to trouble shoot with you to determine a solution and we may be able to resolve this over the phone. At your earliest convenience, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US). We look forward to speaking with you.Best wishes,Jessica

take hose off and push broom handle through to clear the blockage this link will show you how to take hose offhttp://www.youtube.com/watch?v=6W0W4Rj3dkM

Hi Samantha,I'm sorry to hear you're having difficulty with your DC25 Animal. If it's making a burning smell in use, I'd encourage you not to use it again, and to give our UK customer Helpline a call on 0800 298 0298.One of our advisors will be happy to help resolve this issue for you. If a replacement part or an engineer visit is required, we should be able to arrange this under the terms of our 5-year guarantee, as long as the machine has been used in accordance with the terms and conditions listed in the user guide.We'll look forward to hearing from you.Best wishes,JackDyson Online Customer Supporthttp://www.dyson.com

Hi there,Thank you for your inquiry. We recommend the DC27 brush bar only be replaced by an authorized service facility. Please call us at 0800 298 0298 so we can provide further assistance. Best wishes,Jessica

Hi there,I am sorry to hear your brush is not working properly. Please click on the appropriate link below for detailed trouble shooting instructions.If you reside in the US:http://www.dyson.com/support/help.asp?article=804&product=DC07-ANIMAL_US If you reside in the UK:http://www.dyson.co.uk/support/dc07/dc07-animal/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/brushbar-not-turning-clutch-check However, if this does not resolve the issue, please call us directly at 1-866-693-9766 (US) or 0800 298 0298 (UK) so we can provide further assistance. Best wishes,Jessica

Hi Pauline,I'm sorry to hear you're having difficulty fitting your new cyclone pack. If it won't empty when you pull the trigger, you may want to check you have the clear bin and cyclone pack aligned and fitted together correctly.You might want to give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US), as one of our advisors will be happy to help you check everything is correct with your machine.Best wishes,JackDyson Online Customer Supporthttp://www.dyson.com

Hi there, I'm sorry to hear you're having difficulties with your DC07. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system - I'd also recommend giving the filter a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide: http://www.dyson.com/support/help.asp?article=4&product=DC07-ANIMAL_US Under normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow up to 24 hours for the filter to dry completely before replacing it. By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and to recommend the best course of action. Kind regards, Jack Dyson Online Customer Support

Hi Peggy,I'm sorry to hear you're having difficulties with your DC07. From what you described, it sounds as if your machine has a blockage. The filter may also need a wash.Although I note you already took it apart, please follow the steps shown in our online Support guide to make sure you haven't missed anything:http://www.dyson.co.uk/support/dc07/dc07-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suctionIn normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. We'd recommend using cold water without detergent. Leave the filter somewhere warm to dry, such as in an airing cupboard or by a radiator, for at least 12 hours, and make sure you don't replace the filter in the machine before it's totally dry.This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).Best wishes,JackDyson Online Customer Supporthttp://www.dyson.com