Lexmark X Office Equipment &... • Uploaded on Aug 22, 2013
The problem could be due to a communication failure between one of the printheads (cartridges) and the All-In One (AIO) or by a short in one if the printheads. Please follow the steps below to identify and fix cartridge issues:
A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).
If that doesn't help, try the steps below:
Should you really need the install disc, please try to contact Lexmark Technical Support Center for assistance.
Try to re-seat the cartridges in the printer. Open the printer cover > remove the cartridges > close the printer cover > re-brick you printer by pulling out the power supply - black box behind the printer where the power cord is plugged in, and re-plug after 10 seconds. When the printer turns on, reinsert the cartridges and close the cover. Try to print a document again to verify that the problem is fixed.
If that doesn't help, please try this approach:
From the Maintenance tab, select Align to fix blurry edges. Your printer will then print a page and aligning your print cartridges. Try to print a document again to verify that the problem is fixed.
A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).
If that doesn't help, try the steps below:
It could be due to the cartridges or the encoder
strip (transparent strip found behind the cartridge carrier) has gotten loose
from its position. Please follow steps below to identify and fix the problem:
1. Open the printer
cover and remove both the cartridges. Note: If the carrier does not
automatically move to the center, turn off the printer/unplug the printer from
the power source and then slide the carrier to the center.
2. Check the encoder
strip and make sure it is secured in its place.
3. Close the printer
cover.
4. Re-brick your
printer. Pull out the power supply, black box where the power cord is plugged
in at the back of the printer, and put it back after 30 seconds.
5. When the printer
turns on, reinsert one cartridge first. Close the printer cover and check for
any errors.
6. If no error appears,
reinsert the other cartridge. Close the printer cover.
7. Replace whichever
cartridge is causing the error to appear with a new cartridge.
8. If no error appears, try to print a document again to verify that the problem is fixed.
1.
Power off the AIO and remove the power supply from the back of the unit.
Wait 30 seconds, then reinsert the power supply, and power the AIO on. Did
the error message return?
Yes:
Continue to step 2.
No: Print a test page. If the test page prints, the error is
resolved.
2.
Power off the AIO and remove the power supply from the back of the unit.
Open the top cover of the AIO. Using the carrier belt, gently move the cartridge
carrier to the middle of the unit.
3.
Remove both cartridges from the AIO. Close the top cover, reinsert the
power supply, and power the AIO on. Did the error message return?
Yes:
There is a hardware problem with the printer. Continue to Contacting
Lexmark.
No: Continue to Step 4.
4.
Power off the AIO and remove the power supply from the back of the unit.
Open the top cover of the AIO. Using the carrier belt, gently move the
cartridge carrier to the middle of the unit.
5.
Insert the color cartridge. Close the top cover, reinsert the power
supply, and power the AIO on. Did the error message return?
Yes:
Continue to Cleaning the Cartridge Contacts, and then repeat steps
4 and 5 of this procedure. If you have already tried cleaning the
contacts, continue to Defective Cartridge Test.
No: Continue to step 6.
6.
Power off the AIO and remove the power supply from the back of the unit.
Open the top cover of the AIO. Using the carrier belt, gently move the
cartridge carrier to the middle of the unit.
7.
Insert the black/photo cartridge. Close the top cover, reinsert the
power supply, and power the AIO on. Did the error message return?
Yes:
Continue to Cleaning the Cartridge Contacts, then repeat steps 6
and 7. If you have already tried cleaning the contacts, continue to Defective
Cartridge Test.
No: Print a test page. If the test page prints, the error is
resolved.
Cleaning
the Cartridge Contacts
1. Power off the AIO and remove the power supply
from the back of the unit. Open the top cover of the AIO. Using the
carrier belt, gently move the cartridge carrier to the middle of the
unit.
2. Remove the cartridges. Clean the cartridge
contacts (How to Clean the Print Cartridge
Nozzles and Contacts Manually).
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