20 Most Recent Maxi-Cosi Axiss Reflection Booster Car Seat - Black Questions & Answers

HiThe harness straps should not be removed from the carseat shell due to the safety implications of them being re-fitted incorrectly. The carseat would need to be sent to the engineers for re-fitting the harness. What country are you in and we can direct you to the relevant customer care team to discuss this with.

Hi Selina - Instructions are in your user manual on how to adjust the harness height. When the harness is correctly adjusted for your daughter the harness pads should sit comfortably. If you need to download a replacement user manual select the carseat you have then click "Service" at www.maxi-cosi.com

Hi Cheryl - If you're in the UK you can order replacement fabrics via your local Maxi Cosi retailer or direct with the customer service department on 01284 413 141 Mon-Fri 8.30-4.30. Replacement fabric sets are RRP 60BGP and if ordered direct there will be 3.99GBP p+p additional. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then go to the "Contact Us" tab

Good Afternoon

The instructions for removal of the fabric can be found in the instruction manual. If you have lost your instruction manual please go to www.maxi-cosi.com and select the Axiss carseat to download a replacement instruction manual.

Hello In some countries Maxi-Cosi do have service centres where inspection & repair is possible. You should contact your local Maxi-Cosi office (Facebook or via Maxi-Cosi website, "Contact Us" option) They will be able to advise you.

Hi Maxi-Cosi do not produce the adapters for the carseat to be used with Mamas & Papas chassis. Adapters would be designed, tested, approved and sold from Mamas & Papas. If the adapters do not fit the carseat they need to investigate this for you. The CabrioFix carseat is only one model and regardless of date of manufacture all Maxi-Cosi adapters for CabrioFix are the same. (For using Maxi-Cosi carseat on Maxi-Cosi pushchair chassis)

Hi Rita The base will need to come in for our engineers to provide inspection and repair required. Please contact the customer care team to book in.

The unit will need inspection / repair. If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Please contact Dorel USA direct with your enquiry

Hi Which model Maxi-Cosi carseat do you have?

Hi If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Hi Grip the grey section on the support leg. Under this grey section you will feel buttons on either side. Grip the buttons tightly to depress to extend or shorten the support leg.

Hi Please contact Dorel USA directly for assistance with your enquiry.

Hi The foam handlebar cover on the Maxi-Cosi Mura chassis is not designed to be removed.

Hi Move it forward before attempting to pull it up or move it down, it needs to be unlocked before it will move.

Hi The seat must not be used with a broken carry handle. The carry handle provides vital protection to the child in the event of an impact. If you're in the UK and the seat is under 24 months old return it to your retailer with proof of purchase for them to send to the engineers for inspection / repair required under warranty terms and conditions. If you're in the UK and the seat is over 24 months old or you no longer have proof of purchase you can book in for chargeable inspection / repair with the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) Standard charge is 39.99GBP and this does include courier collection and delivery. If you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then choose the Contact Us tab on the right side of the screen for your enquiry to be sent through to the customer care team in your country who will assist you further. www.facebook.com/notes/dorel-uk-customer-service/repair-charges-effective-immediately/360663627314836

Hi If you're in the UK you can order as a spare part via your local Quinny retailer or direct from the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the Contact Us tab on the right side for your enquiry to be sent through to the customer care team for your country who will be able to assist.