Hi,
The only way you can get into the settings on this remote is via the touch screen. The hard keys do not have this functionality.
Remember - to enter the Tools Menu, you have to tap and hold the
ProntoPro icon in
the upper left corner of the touch screen for
3 seconds.
If the screen is not responding to this instruction or the reset button there is a potential of a mpre serious hardware failure.
However, first please remove the battery pack and unplug the connector which is circled in red below in the diagram. Leave it unplugged for 5 minutes. Reinsert the battery and see if you can access the settings via the ProntoPro icon as above.
You can then recalibrate the screen by tapping calibrate in the second page settings.
If unplugging the battery fails you should try another reset by depressing the reset button beside the battery pack as you did before. If this fails there is an internal hardware failure that will require service attention.
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Diagram showing battery connector is below;