I called Dyson because I had a similar problem. When I pushed the red button down on my dc25, but it would not stay down. The vacuum would turn on when the button was pushed down, but of course when I let go of it the vacuum would shut off. The helpful telephone tech. Recognized the symptom right away and told me to push down on the button fully and let It flick up like a lighter. I about fell off my chair when that worked right away! Anyways for what it's worth, she said sometimes the mechanism in the buttons gets consnarlitated (my tern, not hers!) and this resets the spring.
I am having the same issue in 2022. Dyson says I have to buy a new machine. EVERYTHING else works perfectly and I can vacuum the floors IF I hold it almost upright. Who can clean a 2,000 square foot house with hardwood, tile and carpet like that?? Not me! I cannot believe this can't be fixed in this day and age. Am I to take it to the recycle center? What about the perfectly good 8 attachments I have for it? If I get a new one, it will come with 4 or 6 of the same attachments. This is a total waste of money in this day and age -- to say nothing of disposing it in the landfill!!! I AM NOT HAPPY with Dyson at the moment.
Hi there,I'm sorry to hear you're having difficulties with your DC25 Animal. If the filter inside the Ball will not stay in place during use, please make sure that when you refit it, it locks into place with an audible 'click'. I can confirm it's normal for your Dyson to become warm during use, but if you're concerned that it seems excessively hot, I'd encourage you to get in touch with us directly so we can help. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).Best wishes,JackDyson Online Customer Supporthttp://www.dyson.com
Air filter is not getting air flow.air must pass thru filter or it will pop off.I placed filter against exhaust end of shop-vac ( NOT SUCTION END) untill I got air coming out.
If the brush bar motor is running try putting on a new belt. If the motor is not running it may be the main switch, the switch that activates when you recline the handle, the motor itself or a loose wire or connector somewhere. Check the connection between the vacuum and the power head. If power isn't transferred properly the motor will not run.
You have to closely check all these areas to find the problem.
Remove the torx screws that hold the two halves of the ball shell assembly together, then the ball halves can be separated and removed from the vacuum. Take note of how they come apart and how they line up su you can reassemble them properly.
First check the cord for proper voltage, if that's good check the switch. If still good, cjpheck cord from switch to motor, if all is good check the motor.
Your vacuum has a thermal reset built into the motor. If it is getting to hot it will shut off and won't turn on until it cools down. This is a sign of a clog somewhere or the filters need to be replaced. If you are getting dust building up on the vacuum that is an indicator the filters may need replaced.
Hi Dan, it's Jack at Dyson.
I'm sorry to hear you're having difficulty releasing your DC25's wand, but this is likely to be simple to resolve. It probably just means that the hose was twisted around when you last replaced the wand on the machine - allowing the hose to unwind will free up the wand. Just follow these steps:
I'm confident this will help, but if you'd like any further guidance after you've given this a try, you can reach our experts directly by calling the Dyson Helpline on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).
Hi Ronald, it's Allan at Dyson.
This might be an easy fix or you might need an engineer to visit you and make a repair.
Please have a look at the video first.
If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.
Many thanks,
Allan
Hi Mrs Killick, it's Jack at Dyson.
To resolve this, try removing and replacing the post-filter, as shown in our filter wash video guide below:
When replacing the filter, make sure you push it firmly into place, until you hear a click from the red locking catch.
If you continue to have difficulties after you've given this a try, please contact the Dyson Customer Helpline directly as I'm confident we can help you with this. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
