Logitech Harmony 880 LCD Remote Control - Page 7 - Answered Questions & Fixed issues

you need to return it. one of the IR led only works. I had that, had to return (RMA) the unit. you can check with some camcorders to see how bright the LED is (the camcorders often can 'see' the IR led like a white light).
i.e. either the power circuit for the IR LEDs is failing or the IR LED themselves are dead.
there is nothign you can fix on your own. CAll the support and get a replacement unit. or return the remote to a store if you just bought it.

If the battery was out for that long, it's likely that the remote lost its programming.  Did you try reattaching it to the website after the battery had recharged, so that the programming could be restored?

Sometimes when the battery is placed in the device, users forget to remove the tape that protects the leads and prevents the battery from discharging during shipping or during the time the device is on the shelf waiting to be sold. Make sure the battery contacts are actually making contact with the space inside the remote.

Do you use a Home Theater receiver along with your televison?  Are other components, such as a DVD player, VCR, Blu-ray player, etc. connected?
If so, it's possible that the Mute function on your remote is muting the sound from your receiver, and not the TV itself.
If that's the case, you'll need to look at the details of the "default" buttons for your activities, and see whether the Mute function is associated with your TV or your receiver.  If it's set for the receiver, you need to change it to be associated with the TV.

First, check your battery indicator (make sure it's fully charged).  Second, dock your remote with the USB cable and reprogram the remote.  It's possible you disconnected before the programming was properly transmitted to your remote.  Finally, if things don't work, use the HELP button on the remote.  It should talk you through a procedure to fix your problem.

You need to be more specific about your problem.  Have you already programmed your Harmony Remote on the internet?  Does it control all other functions (such as changing channels) on your TV?
Do you have any other components connected (such as a Home Theater Receiver) that might be a source of sound?
Please post more details, and I may be able to help.

Unfortunately, there is no solution for this issue.  The remote control sends out an infrared signal, which can be picked up as far as 40' away from the device.  And to make things worse, the signal will reflect off any surface such as glass, mirrors, or even brightly painted walls.
The only way to solve the problem is to block the path of the beam to the other room.  This may require closing a door or drawing heavy drapes closed.

I have found that charging is sometimes a problem when the Remote doesn't make good contact with the contacts in the charging base.
I've tried several of these steps.  One or more should work for you.
1)  Ensure the contacts are clean on both the remote control and the cradle.  I generally rub the eraser on a pencil against the contacts to remove any surface oils/greases/dirt.  When you do this on the cradle, make sure you blow away any eraser dust, so it doesn't clog the recesses where the contacts are.
2)  Sometimes, you will find the spring-loaded contacts on the base have been recessed to far down.  You might want to GENTLY try lifting the contacts a bit (be careful not to break them off).
3)  If the cradle or remote has any warping, contact may not be made.  If this is the case, applying pressure to the remote (for example, placing a heavy coaster on the remote while it's on the charge base) should help hold the contacts together.  If you do this, make sure the weight is placed nearer to the top of the remote (nearer the screen end), as that's where the contacts are.
Good luck.

I had that problem a few years ago and it turned out to be a bad remote in the usb section. I called Logitech and they replaced it. I think they have a lifetime warranty, right? Check it out.

email [email protected]

You will either have to use your Onkyo remote to teach the Harmony those functions or try one of the similar model receivers in the Harmony software. I had to chose a similar DVD player in the list in order to get my Harmony to play nice with my DVD player.

Have you tried contacting your dish people, maybe they can reset.

Hi!

You need to reset the remote control. Pull the battery out of the unit. To do this slide down the back cover off. Reinstall the battery after 2 minutes and it will reset the remote and you will be able to again use it.

Thanks for using FixYa and do rate the solution as fixya if found helpful.

Thanks
Rylee

I have the same remote. Clean the contacts on both the remote and the charger base. Then place the remote in the charger. If it does not start charging, wiggle the remote back and forth in the base while pushing down gently. It should begin charging. I have found I must clean the charging contacts every few months.

David

Depending on the type of tv you may need to count the TV tuner as an input. My bro-in-law had the same problem. The TV has 5 inputs (S-video, HDMI, etc) but when you set up the remote you need to tell the remote you have 6 inputs, one for the TV tuner.

I hope that helps.

I did some more searching and it sounds like the IR emitters die. People see to have sucess with replacing the emitters with new or ones from an old remote. I will find out :)

http://forums.logitech.com/logitech/board/message?board.id=remote_hardware&thread.id=724&view=by_date_ascending&page=2

Sounds like the battery in the remote needs to be changed.

You might want to try turning off any firewalls before you open the Logitech program.

Sometimes you need to go into the menu page for the device that doesn't work and you need to "learn" the keys to the new remote. "Learn" meaning pressing the buttons on your original remote with the Infrared part of the remote facing the Infrared part of the new remote. This will help the Harmony remote duplicate the signal to the device you want to operate.

The first thing to try is Open the base unit and bend the three pronges so they protrude out farther and evenly. I had the same problem and this resolved the issue. The Base unit is very easy to open with screws on the bottom and it is easy to adjust the 3 pronges.