Top 20 Logitech Harmony 880 LCD Remote Control - Page 2 Questions & Answers

See the information in the link.

My Harmony 890 won't charge correctly http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/popup_adp.php?p_sid=undefined&p_lva=undefined&p_li=undefined&p_faqid=9169 once the information is filled out, email logitech with the answers and the shipping/login information to see if they can assist you with this. Another things i would advise checking is the battery and what condition it is in.

Try the steps outlined in the link below. This might help find the cause of the issue.

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9168

Hi. The Harmony 880's have a common problem with the charger not being able to charge the remote after a while. This is a common problem and you are certainly not alone. However, there is good news.

If the remote is still under warranty, then you can get it replaced by calling Logitech.

If it is not under warranty, you can buy a new charger by calling 1-800-231-7717. They are only USD $10.

Unless you work for Logitech, it will be really tough to get the answer to this one! Seriously, though, there is probably someone who has hacked the software to do this, but it is certainly not being advertised. There are a couple of alternatives that I can think of:

1) If the remote is in good shape and you have all of the accessories, then you could purchase just a new Logic Board on Ebay. I have seen them for about $25 free shipping. I have done this kind of fix and it works out well.

2) If you're really a good hardware techie and you have a steady hand, you might be able to find an even cheaper 880 on Ebay that is being sold for parts and swap out the ROM chip. Not sure if this is possible, but if you are adventurous......

press tv then try to change put freash batts in it

HI. So there are a counple of things you will have to ensure for the connectivity to be successful.

1. You are not connected to the internet via a router
2. You are not on a wireless network
3. Any firewalls on your computer are disabled
4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.

Now, please do the following:

1. Uninstall the software
2. Download it again at http://logitech.com/myharmony
3. Install
4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger
5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode"
6. Connect your remote and log in to your account
7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update.
8. Click "Replace Remote" to conduct a connectivity check.
9. Update the remote.

That should get the remote working. :)

Wow! berrbellyjo! - you are a pip man. Tough love! But, gave me a great laugh. You are probably right, but let's give poor anna a break. Sometimes you can recover from this! The first thing to do is immediately remove the battery. The quicker you remove the power source, the better. Then, you should open the remote and dab obviously wet areas with a soft cloth. To open the remote do the following: remove the two screws - one in the battery compartment and one at the top of the remote. The next step is to seperate the two halves of the remote. Don't use a screwdriver for this, you will only mar the surface and possibly break the tabs that hold the body of the remote together. Using your thumbnail (this is really the best, unless you have a thin, rigid piece of plastic. A part of a credit-card may work), force your nail between the two halves of the clamshell casing near the bottom of the remote on the left or right side. Once you get your nail (or plastic) into the remote, angle it down at about 45 degrees and simply slide your hand up one side. This will release all the locking tabs very nicely without marring the surface of the remote. Then do the same on the other side. Now, seperate the top-half (face). This will expose the logic board. Remove the two screws located midway on the left and right side and gently lift up the logic board part-way. Be careful, - the board will still be connected to the bottom part of the remote's body via a small power cable. Look on the underside of the logic board and you will see a small white plug. Gently pull the plug out to detach the logic board completely from the body of the remote. Once you have everything apart, you can dry the wet areas and allow the parts that you can't see to continue to air dry as well. The metallic part of the buttons on the logic board are underneath a protective plastic covering, so with some luck, they may escape damage. Good Luck!

Try dkelly2671's suggestions first to ensure that you don't have an issue with your USB connection or current software installation. Also, make sure that your USB cable is ok (use another one, or if you have a digital camera, try downloading some pictures to your computer - they generally use the same kind of cable). If you still are not getting anywhere, you can try putting the remote in "Safe Mode" and doing a Firmware Update. To do this, launch the Logitech Remote software on your computer and click on "Downloads" (on the top menu bar). Then, take the battery out of your remote and at the same time you connect the USB cable to your remote (it should be already connected on the computer end)press and hold down the Off button at the top of the remote. This will put the remote in "safe mode". Continue to hold down the Off button until you see the message "safe mode requested" on the remote's screen and the screen starts blinking. Once you see this, you can release the Off button. Now, go back to your computer and click on "Firmware". If the software is able to communicate with the remote, an update to the remote's firmware should be executed. Good luck!

The early 880's had problems with the charging circuit. For a while Harmony was replacing these units even outside the waranty period. Not sure if they are doing this anymore. However your remote is recognizing that it is in the craddle because the slide show starts which means the charging circuit in the remote is not passing power onto the battery or the battery is not making a good connection inside the remote. I would pull the battery and clean the little contacts in the remote and the contact pads on the battery. If you have a volt meter I would pull the battery and check voltage. You should see around 4 VDC on the 2 outside copper pads if it is charged. If it is charged and the remote is not working then its time for a new remote. If the battery is dead then it is likley the typical charging problem of the 880 is causing the failure. Hopefully cleaning the contacts both inside the remote and in the charging craddle will solve the problem. Use alcohol and a q-tip to clean all of the contacts.
Good Luck

It sounds liek your remote control button is sticking inside a bit.
To test it, have it playing, and hide the remote under a cushion so it can't possibly send a signal to the main unit.
Sometimes the rubber buttons need cleaning underneath, even though they don't appear to be stuck down at all.
Its also possible that the remote is actually just going faulty emitting fake signals. I have a HiFi that turns on and starts the radio all on its own (spooky!!!). I found its the remote occasionally sends a radio-on signal about once a week to the HiFi :)
I just hide the remote now unless i'm using the thing.

If your Harmony remote is not charging on the base, try pressing down on the remote, and wiggling it around. It's just that the pins are not making contact.


If pressing down helps, you can fasten it on with a elasitc band or something so that it keeps charging. If that does not work, then you will probably need a new charger. Good news is that they are only about $10 if you buy it right from Logitech. You can call their sales line at 1-800-231-7717.
Hope that helps you out.

Hi. All of the programming for Harmony remotes is done in the software. You will need to download the software, and create an account to set up the remote. You can download the software by visiting http://logitech.com/myharmony and clicking on "Doanloads". Make sure you know the make and model numbers for your TV and other devices so that you can enter them in when prompted.

Hope that helps :)

You can repair this problem yourself by simply re-soldering the USB port back on. If you feel uncomfortable doing this kind of repair, you can check on Ebay. Search on "Repair Harmony Remote". There are some folks who do certain repairs for reasonable prices. If you don't see something specifically for USB repair, ask the seller! Good luck!

Hi!

How do you turn off the closed captions with your original remote? This would be the same way the Harmony Remote needs to turn it off. Make sure all the buttons are customized properly and follow through the same functions. There are two links below on how to customize buttons, depending on whether you are in an Activity or in Device Mode:

Activity Mode:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9766

Device Mode:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9795

Hope this helps!!!

-Kennedy

Hi. You can download the Harmony Remote Software at http://logitech,com/myharmony and click on 'Downloads'.

Hope that helps.

1) Ensure the cradle is plugged into an active AC outlet and the LED light on the cradle is on. There is a switch on the bottom of the cradle to control the brightness of the LED, set it to the highest. Try different outlets if needed. Does the LED light turn on and stay on (does not blink)?
ANSWER:
2) Remove the battery. Place the remote on the cradle and check the LCD screen. The LCD screen should display a 'White' screen with possible colors before going off. Try this a few times to confirm behavior. Did the LCD turn on briefly?
ANSWER:
3) Reinsert the Battery. Have you charged the battery for at least 3 hours? If no, please recharge the batteries for at least 3 hours.
4) Did the battery ever boot the remote? If yes, please continue troubleshooting.
ANSWER:
5) Remove the battery. Check the 3 gold contacts on the battery to see if there are markings on all the contacts signifying it was connected correctly to the remote. Did the battery have markings on all 3 contacts?
ANSWER:

If you determine this is an issue with the charging cradle, contact logitech with the information below

The PID of the remote:
The P/N of the remote:
The PID of the RF Wireless Extender:
The P/N of the RF Wireless Extender:
Full Name:
Email:
Login ID (Current Login for Harmony Remote Software):
Phone number:
Street:
City/Town:
Country:
Zip/Postal Code:

Please Note: The PID (Product Identification) and P/N (Part Number) for the remote can be found either on the underside of the battery cover, or at the bottom of the battery compartment (the battery might be covering it). Your PID number is a character code with a combination of letters and numbers, starting with either WL, WD, or LZ

Sometimes the LCD screen fails on the 880/890 series. But, there are a few tricks you can try that have brought the LCD back to life.
Some LCD problems have been solved by updating the remote's firmware while the remote has been placed in 'safe mode'. To do this, launch the Logitech Remote software on your computer and click on "Downloads" (on the top menu bar). Then, take the battery out of your remote and at the same time you connect the USB cable to your remote (it should be already connected on the computer end) press and hold down the Off button at the top of the remote. This will put the remote in "safe mode". Continue to hold down the Off button until you see the message "safe mode requested" on the remote's screen and the screen starts blinking. Now, since your screen is not behaving properly, you may or may not see this message, but after about 5 seconds you can release the Off button. Now, go back to your computer and click on "Firmware". If the software is able to communicate with the remote, an update to the remote's firmware should be executed. This has solved many a 'blue screen of death' problem. Good luck!

Hi,

Note - I am assuming that there is no Problem with TV.

I would like to share certain Points with you :-

1. From time to time, Signal Strength might be Reduced. In this Regard, the first Option would be to Call Harmony and ask for the Firmware Update. I have seen many Cases when Firmware Update could help improving Signal Strength.

2. You could Dissemble the Remote and Clean all the Components including the IR sensor.

3. There is no Point of Repairing the Remote as IR Sensor is not serviceable and is not easily available. Even if you get the IR Sensor, in the end it might cost you a high Repair Cost relative to the Cost of the New Remote.The best Option in this situation would be to Purchase New Remote.

Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Make sure that you have stepped through the entire process of setting the current date and time using the Systems Option menu on the remote. Note that it appears that some firmware updates leave you with an option to select AM or PM hours from the System Options-->Set Time. However, the most recent firmware update seems to have removed this ability, so only a 12hr clock is shown, and there is no option to set AM or PM. The clock will always default to AM. So, one workaround is to simply set the time before noon! Also, the remote will pick up the correct date and time when connected to the computer (assuming your system clock is correct) and you update the remote. Hope this helps!

unfortinatly, this isnt a fixable issue. this is a memory issue. id advise you to contact logitech to see if they will be able to help you out with the issue.