20 Most Recent Logitech Harmony 880 LCD Remote Control - Page 5 Questions & Answers

You can repair this problem yourself by simply re-soldering the USB port back on. If you feel uncomfortable doing this kind of repair, you can check on Ebay. Search on "Repair Harmony Remote". There are some folks who do certain repairs for reasonable prices. If you don't see something specifically for USB repair, ask the seller! Good luck!

1. Click on the trash can icon beside the device in the Harmony software. 2. confirm that you want to delete the device 3. update the remote

Sometimes you want to put the remote in safe mode to recover from the LCD "blue screen of death" or other unsavory events. Usually you do this just before you update the remote's firmware (not software). So, you can try connecting to your computer via USB and, using the Logitech Software, go to Downloads-->Firmware. If you can get through the firmware update, you will probably be ok. Good luck

First, open up the battery cover and remove the screw at the bottom of the compartment. There is a second screw at the top of the remote. Use a small phillips-head screwdriver. Then,the best way to open the case without marring the surface is to use your thumbnail (if it is a little long), or a thin strip of plastic (from an old credit-card will do). Near the bottom of the remote, on the left or right side, try to wiggle your nail (or the plastic) between the two halves of the remote. Once you open up a tiny space, push your nail in and down at an angle. Then, simply slide your nail up the side of the remote, keeping it at an angle. This will pop the tabs that are holding the two halves together. Once one side has been freed, do the other side. When you are finished exploring, you simply realign the pieces and snap it back to together. Good luck!

Hey!

I thought you might want to look at the following link for how to remove the back of your Harmony Remote!!!

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=12583

Hope this helps!!!

-Kennedy

Hey!

I had this same issue with my Harmony Remote. Logitech sent be these steps and they got it working right!!!

1) Remove the battery from the Harmony Remote for 10 seconds and reinsert it. If this does not resolve the issue, please continue troubleshooting.
2) Ensure you have the latest version of the Harmony Remote Software (7.7).
3) Update the firmware on the Harmony Remote. The following link shows how to complete this task:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
4) Try putting the Harmony Remote in safe mode and complete the firmware update again. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.

I hope this gets the display on your Harmony Remote working too!!!

-Kennedy

Hey!

If you are looking to download the software onto your computer, just go to www.logitech.com/myharmony. It is under "Downloads".

I hope this helps!!!

-Kennedy

Hey!

I had this same issue and Logitech told me to do a firmware update then some button troubleshooting. They are found in the following links:

Firmware:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747

Button troubleshooting:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9796

I hope this helps!!!

-Kennedy

Hi!

Unfortunately, system error one is apparently a hardware issue. It means something about the memory being lost in your Harmony Remote. I had to get a replacement Harmony Remote from Logitech but you would have to see if you are still in your warranty period!!!

I hope you are so you can get a replacement!!! =)

-Kennedy

Hey!

I had this issue with my harmony 880 and Logitech told me to do a firmware update. They also sent a link on how to do button troubleshooting. The following two links show how to do each:

Firmware:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747

Button troubleshooting:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9796

I hope this helps!!!

-Kennedy

Sometimes the LCD screen fails on the 880/890 series. But, there are a few tricks you can try that have brought the LCD back to life.
Some LCD problems have been solved by updating the remote's firmware while the remote has been placed in 'safe mode'. To do this, launch the Logitech Remote software on your computer and click on "Downloads" (on the top menu bar). Then, take the battery out of your remote and at the same time you connect the USB cable to your remote (it should be already connected on the computer end) press and hold down the Off button at the top of the remote. This will put the remote in "safe mode". Continue to hold down the Off button until you see the message "safe mode requested" on the remote's screen and the screen starts blinking. Now, since your screen is not behaving properly, you may or may not see this message, but after about 5 seconds you can release the Off button. Now, go back to your computer and click on "Firmware". If the software is able to communicate with the remote, an update to the remote's firmware should be executed. This has solved many a 'blue screen of death' problem. Good luck!

Hi!

How do you turn off the closed captions with your original remote? This would be the same way the Harmony Remote needs to turn it off. Make sure all the buttons are customized properly and follow through the same functions. There are two links below on how to customize buttons, depending on whether you are in an Activity or in Device Mode:

Activity Mode:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9766

Device Mode:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9795

Hope this helps!!!

-Kennedy

Your remote needs to be configured to control your devices and setup your activities. To do this, all you need is the remote's application setup software which is downloaded from the Logitech support site. Once you download and install the software, it basically starts an 'interview' process and asks you the types, makes and models for the devices you have. In many instances, the default settings and configurations that are created work out just fine. Once the configuration has been completed, you connect the remote to your computer via the USB cable and the software updates your remote. The only thing you need to do before you begin working with the software is to inventory and jot down the devices you have and how they are hooked up to each other. Then it is a simple matter to walk through the software configuration and plug it all in. Here is the link to the software download site:
http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
Hope this answered your question. Good luck!

If you have confirmed that the remote's IR emitters have failed and you are out of the warranty period (1 yr), you have a few choices. You can contact Logitech. They will usually issue a 50% discount on a new remote. Or, you can try to repair the remote yourself using the guidance in this article: http://hubpages.com/hub/HowToFixaLogitechHarmony880Remote

Or, you can have it repaired for $14 (or less if you haggle) from this Ebay seller: http://cgi.ebay.com/We-can-Repair-your-Harmony-880-Remote_W0QQitemZ200437939363QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item2eab083ca3

Good luck!

Because the Wii does not have IR receivers, it is not directly compatible with the Harmony remotes. However, you can still create a "Play Wii" activity that will turn on your other devices that are needed for the activity and set them to the correct inputs. So, for example, you would still need to turn the Wii on manually, but you the "Play Wii" activity would turn the TV on, set the correct input for the Wii and activate your sound system (if separate from the TV). Hope this helps!

Unless you work for Logitech, it will be really tough to get the answer to this one! Seriously, though, there is probably someone who has hacked the software to do this, but it is certainly not being advertised. There are a couple of alternatives that I can think of:

1) If the remote is in good shape and you have all of the accessories, then you could purchase just a new Logic Board on Ebay. I have seen them for about $25 free shipping. I have done this kind of fix and it works out well.

2) If you're really a good hardware techie and you have a steady hand, you might be able to find an even cheaper 880 on Ebay that is being sold for parts and swap out the ROM chip. Not sure if this is possible, but if you are adventurous......

No, it cant be repaird, you are going to have to contact logitech to see what they can do for you. you also cant get any replacement PARTS. your going to have to get the whole remote replaced or get an out of warranty coupon which gives you 50% off harmony remotes on the Logitech website

You can download the harmony program from there website. connect your remote with a USB cable to your computer and run the program. It's fairly easy to reprogram it.

1) Ensure the cradle is plugged into an active AC outlet and the LED light on the cradle is on. There is a switch on the bottom of the cradle to control the brightness of the LED, set it to the highest. Try different outlets if needed. Does the LED light turn on and stay on (does not blink)?
ANSWER:
2) Remove the battery. Place the remote on the cradle and check the LCD screen. The LCD screen should display a 'White' screen with possible colors before going off. Try this a few times to confirm behavior. Did the LCD turn on briefly?
ANSWER:
3) Reinsert the Battery. Have you charged the battery for at least 3 hours? If no, please recharge the batteries for at least 3 hours.
4) Did the battery ever boot the remote? If yes, please continue troubleshooting.
ANSWER:
5) Remove the battery. Check the 3 gold contacts on the battery to see if there are markings on all the contacts signifying it was connected correctly to the remote. Did the battery have markings on all 3 contacts?
ANSWER:

If you determine this is an issue with the charging cradle, contact logitech with the information below

The PID of the remote:
The P/N of the remote:
The PID of the RF Wireless Extender:
The P/N of the RF Wireless Extender:
Full Name:
Email:
Login ID (Current Login for Harmony Remote Software):
Phone number:
Street:
City/Town:
Country:
Zip/Postal Code:

Please Note: The PID (Product Identification) and P/N (Part Number) for the remote can be found either on the underside of the battery cover, or at the bottom of the battery compartment (the battery might be covering it). Your PID number is a character code with a combination of letters and numbers, starting with either WL, WD, or LZ