Top 20 Dyson DC59 Animal Bagless Cordless Stick Vacuum Questions & Answers


Check out YouTube as there are several videos showing the process.

Dyson DC59... | 189 views | 0 helpful votes


2nd battery does not seem to be a viable option, reduce the suction power if u require less and it should work for 25 minutes approximately. (hope u know it automatically stops when dust the cup is full)

Dyson DC59... | 99 views | 0 helpful votes


battery has died and you need a new one .

Dyson DC59... | 609 views | 0 helpful votes



Hi

Thanks for making contact and I'm sorry you're having difficulty.

I would suggest that this is a blockage of some kind as the pulsating is caused by a lack of airflow (the motor is protecting itself by pulsating and then ultimately cutting out).

I would recommend looking at the following video which will take you through a methodical way of checking this. The model in the video is a DC59 but applies to most cordless models:
https://www.youtube.com/watch?v=fdnu4yk-5vI

Furthermore, I would check the bin inlet to make sure that the one-way door/flap is not jammed as this also can cause the problem.

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Best wishes

Allan




Dyson DC59... | 99,599 views | 1 helpful votes


Hi Alvina, it's Jack at Dyson.

DC59 will display a blue indicator light at the base of the hand grip while the machine is taking in power. The light will go out when the machine is fully charged. DC59 will take 3.5 hours to charge fully when the charge is completely depleted, but it will take less time than this if there is still some charge remaining on the battery after use.

Please note, the machine's intelligent control software is designed to ensure the battery only takes in enough power to recharge, and to keep itself topped up. It's safe to leave the machine connected to the charger at all times when not in use - the machine is designed to be stored in this way, so it's always ready to go when you need it.

From the information you've provided, I'm not clear on whether or not you're finding your DC59 works as normal once the blue charging light goes out, or whether it's not working at all. To make sure everything is correct, please get in touch with our experts directly. We'll be happy to talk you through some simple diagnostic checks when you have your machine easily to hand.

You can reach the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

We'll look forward to speaking with you.

Dyson DC59... | 868 views | 0 helpful votes


Most likely a battery that can't recharge

Dyson DC59... | 100 views | 0 helpful votes


Hi, it's Allan at Dyson.

I would suggest getting in touch with Dyson directly to run through some checks while you have your machine with you.

The Dyson Helpline is available on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Best wishes,

Allan

Dyson DC59... | 148 views | 0 helpful votes


sound like you may have had dirt,dust etc get past filter and will have to disassemble more of the machine to clean motor and fan

Dyson DC59... | 161 views | 0 helpful votes


You may have to resort to some creative duct taping.

Dyson DC59... | 113 views | 0 helpful votes


Hi Eddie, it's Jack at Dyson.

In order to confirm why your DC59 is behaving in this way, we would need to take a few further details from you - including whether or not your machine pulses on and off before shutting down, and whether it displays any solid or flashing coloured LED lights.

When you have your machine easily to hand, please call our freephone UK Helpline on 0800 298 0298. Our experts will talk you through some simple diagnostic checks to pinpoint the cause of the issue. If they determine that a replacement part is needed, they'll also be able to confirm if you're still within your free Dyson 2-year parts and labour guarantee.

We'll look forward to speaking with you. Just to let you know, we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

Dyson DC59... | 808 views | 0 helpful votes


replace the battery . first option .if new one does no better contact Dyson for a replacement , should be a 1 yr warranty

Dyson DC59... | 155 views | 0 helpful votes


Hi Mary, it's Jack at Dyson.

DC59 is engineered to make a pulsing noise to warn you if something is stopping airflow from passing through the machine. The motor will then shut itself down for protection.

This would usually be caused by a temporary blockage in the floor tool, wand or bin inlet, but the filter may also need a wash. Our video guide will walk you through each area to check:


I'm confident removing any blockages and giving the filter a wash will get your DC59 up and running again.

If you would like any further help after you've given this a try, just give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC59... | 561 views | 0 helpful votes


Hi there Jacqueline, it's Jack at Dyson.

If your Dyson cordless vacuum is pulsing on and off with the filter in place, the filter may need a wash. I'd also strongly recommend checking the bin inlet, wand and motorised floor tool for any blockages, following the steps shown in our video guide:


When you check the bin inlet, make sure the bin inlet flap is able to open and close freely, and that no debris is jamming it in place.

I'm confident this will resolve the issue. If you'd like further assistance from our experts after giving this a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll be able to talk you through some simple diagnostic checks when you have your machine fully charged and easily to hand.

Dyson DC59... | 95 views | 0 helpful votes


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC59 doesn't seem to be charging. If you're recharging your machine in the docking station, make sure the end of the charger cord is correctly and firmly inserted into position. If the charger cord is not correctly installed, it may not be making effective contact with the machine. In normal use, DC59 should recharge from depleted within 3.5 hours.

If you're plugging the charger cord directly into the machine and have continued to experience this issue, please get in touch with the Dyson Customer Helpline directly when you have your machine to hand. Our experts will be happy to talk you through some simple diagnostic checks - and if a replacement part is needed, they can confirm if this is covered under your Dyson warranty.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC59... | 370 views | 0 helpful votes


Hi Beryl, it's Jack at Dyson.

Our User guides are largely graphic-based, and we don't currently offer a version of the DC59 User guide in braille. However if there's anything we can help you with, you're very welcome to get in touch directly. Our experts would be happy to talk you through assembling, using and maintaining your DC59, and can answer any questions you have.

Just give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC59... | 106 views | 0 helpful votes


Hi Les, it's Jack at Dyson.

The end of the charger cord assembly which attaches to the machine itself is held in place securely by a friction-fit connection. You should be able to use something like a flat-bladed screwdriver to free the end of the charger cord from the docking station. Then with the docking station removed from the wall, you should be able to disconnect the charger cord completely from the rear of the dock, following the route shown in the image below:

remove-power-supply-socket-from-dyson-wwjhwhxcdangi3pthjaixvoq-2-0.jpg

I hope this helps - if you'd like any additional advice you're welcome to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC59... | 3,415 views | 0 helpful votes

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