Dyson have completely disowned this model and many others. No spares, or very limited availability, so service, no support.
Try and find a local vacuum guy. I need one as well.
With the growth of technology, vacuum cleaners' importance to keep your beloved home clean is endless. A machine can be disabled. But there is a solution. Following a few simple steps will help you to repair a damaged vacuum cleaner at home. So, Let's discuss Vacuum Cleaner Repair.
If your vacuum can't work like before, then you've come to the right place. Not all device modules are the same. But the basics are the same. We will look at a couple of methods that may not directly harmonize your machine. However, the ways are the same that you can apply yourself.
Even if vacuum is very dirty will start and stop after short period of time If vacuum isn’t starting at all check prongs on the cord(if you could move a little bit prongs they are at fault) Next fault could be motor
First check it is fully charged. Secondly, Try checking all the pipes, tubes and attachments for blockages. Basically take it to bits and clean it. Dyson have a 'cut out' feature fitted to stop you burning out the motor when it's blocked up.
600 W. Chicago Ave
Suite 275
Chicago, IL
60654
Dyson Helpline
1-844-679-1647
The Dyson Helpline is available during the following times (CST):
Sunday: Closed
Monday - Friday: 8am - 8pm
Saturday: 9am - 6pm
my guess bad belts inside or worse.
it needs service , some have clutches that go bad.
i see no free service manuals on it, so ask them?
clean the whole vacuum , end to end, first. inside.
then check for bad or worn sticking parts to the drive head.
or just find a shop to fix it. (any can)
Dyson will supply parts but don't provide manuals to their appliances (in the UK) but provide a fixed price repair service at a price they consider reasonable (I don't).
Dyson vacs are designed to manufacture as cheaply as possible, they aren't designed for easy repair or replacement of components. I haven't much experience of Dyson but the little I do have has taught me patience and a devious mind are prime requisites to dismantle...
Actually the hose is fine, but you really need to break it in... Dyson should have a robot at the factory break in the new hoses before shipping them with the new vacuums. I just got my first Dyson and it's an Ball Animal 2. Anyhow, I noticed immediately the new tube on the new vacuum was incredibly stiff. To the point that making use of the wand and attachments becomes a complete frustration.
Such an experience is not uncommon because engineers rarely dog food their own creation out of the box... Anyhow...
I had to stretch and massage my new hose aggressively for 20 minutes to get it to the point the vacuum wouldn't just flop over when I pulled it out. With the vacuum off I pinned it on the corner of the couch and maxed the hose out. Sitting 12 feet away watching TV I stretched and relaxed the hose over and over, pulling the full length a little harder every time. After 10 minutes of that I sat next to the vacuum and starting at the base of the hose, I aggressively stretched 3" of collapsed hose out to 12" with all my strength about 5 times like an accordion, over and over, before moving up to the next bit of hose. Repeat this workout the length of the hose. Now, I'm 6'6" and strong for a strong man, by the time I finished, the hose worked as seen in the marketing footage.
The brush is activated by the suction of the vacuum. If it stops spinning, that means that either there is a broken part inside housing that surrounds the brush, thereby lessening the power of the suction to spin the brush, OR there is a lot of debris, usually hair, trapped and tangled around the brush. That can cause a troubling amount of friction and cause it to stop spinning. Either way, you will need an Allen wrench set to open up the trigger head. I found this video on youtube which details how to do that. It's not my video, but it is helpful. https://www.youtube.com/watch?v=FwNDO3pUxzM
