20 Most Recent Brother HL 5170DN Laser Printer Questions & Answers

A voltage surge often accompanies a power cut and even when surge protection is used sensitive electronics can be damaged. Often the damage is such that the item doesn't fail immediately, or doesn't completely fail. That happened to a friend a couple of years ago and he was fortunate enough to suffer immediate failure so the power company paid to replace his motherboard and hard drive. You should have your printer checked by an engineer.

According to page 30 of the Quick Setup Guide from Brother, you can print the Printer Settings Page, which includes the network settings, by pressing the Go button 3 times. The above image was clipped from page 30 of the Quick Setup Guide, which can be downloaded here: http://k4gdw.us/1O8UFNx

small test... Hit the Go button 3 times, fairly fast like tick-tick-tick, normally by doing this the printer will print it's internal configuration pages. Are these in Swedish as well?

If I'm correct you selected the wrong supported language when installing the printer.

Go to your controll panel, remove the printer driver in "printers and faxes" as well as any brother software in "add/remove programs".
Then disconnect and reconnect the printer, install the driver and try to select the proper language while doing this.

To reset the drum you have to hold down the go button untill all the lights light up and flash.

check cartridge or reinstal

I guess the paper is not feed every time. Pull out paper cassette and you have to see paper feed roller he is rubber, just clean it with cloth and water or alcohol.

I hope this help you!

Dear djmeyhem01,

Here are some solutions that might help you with your problem:
-Try the 'clean cardridge' option. This will clean the tubes of the cardridges.
-Check if the settings on the printer and on the PC/Mac are the same. Especially check the settings for printing. (there probably is some sort of option where you can check on printing tearing or lines in the printing.)
-Check cardridges. (are they empty? are they connected right?)
-Check if the software/hardware is working properly. If not, try a reinstall or a factory reset.

I hope this will help you in solving your problem!
with kind regards,

MisterN

Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot
remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of
the jammed paper from the paper tray

This is what's called a Service Call, meaning the machine has experienced a problem that it doesn't think an end-user can support.

According to the manual:
"Push the Go switch and the Job Cancel switch at the same time during the service call and hold them. And then push the 2 key additionally to show the service call type by LED combination."

Which I'm assuming means press and hold the two buttons, then press them both again.
The combination of the LEDs tells you where the problem is:

RED Status +:
Toner LED = Fuser (Fixing Unit)
Drum LED = Laser
Paper LED = Main Motor

YELLOW Status +:
Toner LED = Main PCB
Drum LED = Engine PCB
Paper LED = DIMM

All of which are expensive parts and also expensive repair.

Try replacing the toner, if it is not a genuine HP toner it is very likely it is defective.

paper jam is of two types.1.while spolling half paper will come out tom tray.remain jammed in rollers.This can solve by switching the printer power off and remove toner catridge from printer.Then power on the printer.lift the top rollers cover and reset as it is.The paper will come out without any difficult.2.Paper jam inside the toner catridge by rolling itself to drum.Switch off the printer power.Remove toner catridge from priter.Unscrew the toner catridge cover screws.remove drum from toner catridge .Utmost care should be taken while removing jammed paper from drum.Reassemble as it is and set.
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There may be a piece of paper which was torn off in the earlier jam still stuck in the printer somewhere. This is the most common cause.

restart first the pc and go to printers tab, open assign printers and and right click existing document and click cancel/delete all document.