Verbatim CORPORATION 94933 USB 2.1GB Store-n-go HD Drive (VE94933) Hard Drive - Page 8 - Answered Questions & Fixed issues

Windows 7Might not be formatted correctly. Check Disc Management under Administrative tools. This will give the true size including space that has not assigned as a partition.

The hardware that you are trying to access is damaged or failing.

The device drivers for the hardware are faulty or incompatible.

There is a connection problem such as a bad cable

for internal hard drives

Test all power and data leads that attach to your hard drive IDE,SATA

the leads from your MOTHERBOARD TO THE HARD DRIVE make sure they have a

secure dust free connections and are not faulty or just replace them they could be faulty if its a flat 40pin ide

this will be the first to fail

make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty

or just replace them they could be faulty a computer needs power and data to travel through every working device and continue its cycle and have an end so any faulty leads will end up with a computer error for usb drives

click start control panel administration tools computer management device manager scroll through all of your devices

if you see a yellow question or exclamation mark ? ! or a red X you will need to update the drivers for this device right click select update driver/reinstall driver

if you can see your usb device but its not working scroll to Ports(Com&Ltd) right click to update driver

if you computer came with a motherboard disk the drivers could be on it

hope this helps

Yes you will if you format the hard drive.Try Recuva.that have been deleted by user errorfrom digital camera memory cards or MP3 players. It will even bring back filesthat have been deleted from your iPod, or by bugs, crashes and viruses!

• Put the memory card into an USB card reader and plug it into the USB port in your computer, then run the Recuva program.
• Simple to use interface - just click 'Scan' and choose the files you want to recover
• Easy to use filter for results based on file name/type
• Simple Windows like interface with List and Tree view
• Can be run from a USB thumb drive
• Restores all types of files, office documents, images, video, music, email, anything.
• Supports FAT12, FAT16, FAT32, exFAT, NTFS, NTFS5 , NTFS + EFS file systems
• Restores files from removable media (SmartMedia, Secure Digital, MemoryStick, Digital cameras, Floppy disks, Jazz Disks, Sony Memory Sticks, Compact Flash cards, Smart Media Cards, Secure Digital Cards, etc.)
• Restores files from external ZIP drives, Firewire and USB Hard drives
• It's fast, tiny and takes seconds to run!

Go to these WEB sites to down Recuvahttp://download.cnet.com/Recuva/3000-2242_4-10753287.htmlwww.filehippo.com/download_recuva

Hi,They're currently no available download the drivers from the product site

I have had exactly the same thing with a hard drive of another make. Left it in a cupboard for a month, came to use it and nothing. Took it back to supplier and it worked. Brought it home and it worked. Back in cupboard for another month and the same thing. After the third month i got it replaced as an intermittent fault. I suspect yours has a bad connection in it. Give it a shake (the head will already be locked) and try it again. If no luck it should have a 3yr warranty so get it replaced.

you may have to go to disk management and format the drive first. go to start > right-click on computer > select manage. this will open computer management. go to disk management on the left pane. you should see the verbatim drive as unallocated space, right-click on it and format the drive as NTFS quick format.

The Verbatim external harddrive may be damaged beyond warranting repairing, either from you, or a professional computer shop.

Allow me to explain the construction of an external Harddrive, plus the Harddrive located inside the case, and what may have resulted from the fall.

Basic construction of an external Harddrive, (IDE or SATA)

1) Plastic external case. Also referred to as an External Enclosure. Usually comes apart in two halves.
2) Small circuit board located inside, with an interface that the Harddrive plugs into.
3) Harddrive. IDE or SATA. Can be a 2.5 laptop harddrive, or a 3.5 desktop harddrive that is used.

[A laptop harddrive is 2-1/2 inches across in width. A desktop harddrive 3-1/2 inches.
If you have the Verbatim Leather Wallet 640 External HarDDrive it has a 2.5 inch laptop harddrive inside. The harddrive is a SATA unit.

http://en.wikipedia.org/wiki/SATA

View of an average 2.5 inch (Laptop) 640GigaByte harddrive,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=5260951&CatId=2681

(The harddrive inside the Verbatim external harddrive enclosure, may not have a clear see-through cover to observe the internal workings )

The back end of the harddrive has contact pins. These pins line up with an interface.
The interface is a block with matching socket holes for the contact pins.
(Or more than one interface may be used)

The interface 'block' may be attached directly to the circuit board, that is inside the Verbatim external enclosure (Case), or may be attached to cables (Wires) that are then attached to the circuit board.

A) Point; The circuit board may have a crack. (Copper circuit trace is torn, or more than one)

[Circuit Board. Also known as PCB. Printed Circuit Board. Crude description of construction is a laminated board with very thin copper wires on it.
This information details out the construction of PCB's,

http://en.wikipedia.org/wiki/Printed_circuit_board ]

If cracked the circuit board MAY be repaired. Finding the open circuit, (Broken circuit trace. 'Copper wire'), may be VERY tough.
The circuit board may be replaced. From the factory will cost $$$$, and perhaps the loss of information that is on the harddrive.

To my knowledge the needed circuit board is not sold to the average consumer. This would mean obtaining another like Verbatim 640GB external harddrive, and using it's circuit board.
Not feasible.

More feasible; The harddrive would be removed, an inexpensive external enclosure procured, the harddrive then installed inside, then the USB cable from the external enclosure is attached to a working computer, and personal information is then copied off.
(Hope you're not an English teacher, and reading the above, lol!)


B) Basic construction of a Harddrive:

1) Inside the hollow empty metal shell of the Harddrive are two motors.
The Spindle motor, and the Actuator motor.

There are 3 to 6 Platters inside the Harddrive. (Perhaps more in today's Harddrive's)
The Platters resemble CD or DVD disks, and are usually composed of metal or glass.
The Spindle motor drives the Platters.

EACH Platter has a magnetic media applied to it's top surface, and bottom surface.
The magnetic media is arranged in a pattern of 0's and 1's.
1 being ON, 0 being OFF.

(The magnetic media is arranged in Sectors and Tracks much like a CD or DVD disk)

The Read/Write Head arranges the magnetic media. The Write portion of the Read/Write Head does this. (The Read portion does as it implies. It reads the information on the Platter)

There is a Read/Write Head on the Top, and on the bottom surface for EVERY Platter.

When the computer is off the Read/Write Head is in a parked position, and away from the Platter.
When the computer is on, the Read/Write Head is 'hovering' right above the surface of the Platter.
The distance of the Read/Write Head to the surface of the Platter is VERY CLOSE.

The Read/Write Head is attached to an Actuator Arm. This arm swings the Read/Write Head back, and forth across the surface of the Platter.
(When operating, the Actuator Arm can swing the Read/Write Head back, and forth across the Platter at Hundreds of Times a Second!)

Point; If the Verbatim 640GB was plugged into your computer with the computer on, and then dropped, one or more Read/Write Heads could have crashed into a Platter. (Or Platters)
This would result in wiping off some of the magnetic media, and may have rendered the Harddrive useless.

I know. I'm just a ray of sunshine.

I would suggest removing the harddrive out of the Verbatim's case, and installing it into a matching external enclosure, to try to remove any needed data.
OR take it to a professional service that recovers information from damaged harddrives.

An external enclosure is cheap,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=1086960&CatId=2781

This is to just check out the harddrive, and see if it's still functional.

For questions, or clarification to what I have stated please post in a Comment.
Regards,
joecoolvette

Unfortunately when hard drives become corrupted it's usually terminal, try scanning your drive with your antivirus software and Malwarebytes free software from the internet, if this fails your might need to buy a new one.

Welcome to Fixya

External harddrive are plug n play devices. Your computer should be able to detect it right away when you plugged it in. Check at the computer management if the computer were able to detect the drive. Click start menu the right click computer then select manage. Go to disk management then see if you have your external harddrive detected there. If there's none, try to plug in the drive to other usb port.

Please reply to this email fo any updates.

Thank you for using Fixya! If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

> less than 2 weeks old

Take it back to where you bought it, and exercise the WARRANTY to get it repaired/replaced.

Hello,

First, I would suggest you test it with another computer. This time, let it be Microsoft Windows (Xp, Vista, etc).

If Microsoft Windows (Xp, Vista, etc) does not recognize or find it as well, then it means there is something wrong with either the drive or drive case.

Read the tip brief tips about hard drives posted by me: http://www.fixya.com/support/r6506014-detect_hard_drive_working_or_not_hard

Please let me know if you need further assistance and I hope this helps.

Good luck.

try this hard drive to other computer if giving same response it means HD has gone, needs to repair with some tools like Disk Manager.
if it accessed on other computer then your OS has corrupted, re-installintion is the solution
also chk the cable of the HD

ITS DUE TO PROBLEM WITH INSTALLER
REINSTALL YOUR OPERATING SYSTEM

Hi,

Even though it is possible that your USB hard drive is corrupt, but

before you finally conclude, try out these few troubleshooting

steps.

First of all, it is possible that the USB port that you are using is a

USB 1.0 port, which has a lower voltage not enough to

power on your Storage drive.

In this case, there are two things you can do,

1. Change the USB port you are using for the storage drive to a

USB 2.0 one (Just keep Checking all the ports one by one in case

you dont know which one it is).

2. If your Storage drive has external power facility, just plug it in

an external power first, before connecting it to the system.

If there are no USB 2.0 Ports on your system at all,

then just go to any electronic store and tell them you want to buy

a USB 2.0 Expansion card.

and if it is a laptop, A USB 2.0 PCMCIA card.

Install it on your system, and connect your external drive through it.

Meanwhile, before you try out the second option, test the drive on

a friend's system, that you are sure has a very good system, with

USB 2.0 port.

If after trying out all these, the USB Drive still doesn't work, then

I'm afraid, the drive might have been bad/spoilt.

Kindly keep me posted about the problem and let me know how it

goes

Hope this helps you out.

Thank you for using Fixya

Goodluck

If your usb hard drive is upto 500gb thenit don't require external power but if it is more than 500gb then it require external power.
And try to format the whole drive and recreate the partition on the hard drive. This will solve your problem.
For further help or to thank me . Mail me on my email [email protected]

http://www.fixya.com/support/r4247716-usb_device

Try there first

Bob

One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure.
　
8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
10. ensure that you have set removable drives for "quick removal" or that you use the "Safly Remove Hardware" option often shown on the lower toolbar.It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.
SPECIAL NOTES
USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"
Hope this gives you the information you need

Bob
Moderator

It would be very decent of you to consider the quality of our experts answers and judge them accordingly as you pass through FixYa.

Thank you

Try it on another PC or on a powered USB hub: maybe it's not getting enough power to run.

If it still doesn't work, and you don't hear the drive's spin-up noise, the electronics may be damaged, the internal disk disconnected or the internal power connection faulty.

If you hear the spin-up whirring and then a series of repeated whirrs and clacks, ending after about 30 seconds - one minute, the disk might be damaged. It still might be recoverable if extracted from the case and connected directly to an appropriate hard disk port (a 3.5 to 2.5 adapter might be necessary), but when things go this far, the chances aren't too good.

Troubleshooting your USB hard drive in Windows see:
http://www.verbatim.com/support/support-article.cfm?support_id=7B8B6B2C-1422-1392-A8B4CF52416BBF75&supportType=Article

• First check:

Link to determine the hard drive getting enough power:
http://www.verbatim.com/support/support-article.cfm?support_id=7B4B78B1-1422-1392-A837F379D15C6F2E&supportType=Article

• Next check the hardware in My Computer > Device Manager if there are "yellow marks" for devices that require driver software to be installed.

When devices e.g. printer is connected before you installed the needed software, it can happen that the USB port is no longer recognized.
Then remove the device that shows having problems in the hardware manager.
Next install the software.
Connect afterwards or at the time the computer asks to do so.
----------
Link to your external hard drive USB 500GB on the internet:
http://www.verbatim.com/products/detail.cfm?product_id=A2EDE0FA-1143-3415-5F5A5A7E80921FE8&cat_id=A2EEE0D6-1143-3415-5FC347F5645B6AE1

Is your hard drive in a vertical position? If not, turn your PC off, secure the hard drive into its housing, making sure that it is not touching anything underneath. Restart the computer

If it is still noisy and not reading, the platters inside have become damaged. You will have to replace your drive.