There is what I will call a rubber/plastic grommet between
the top screw and the top of the cartridge.
The screw compresses the grommet and keeps the handle up .
(the grommet has two parts.. tightening the screw closes the
space between the grommet parts)
In my case.. the grommet had a crack .... preventing the grommet
from doing its job of holding the handle up.
Fortunately, Moen will replace the innards.
workaround.. .place a rubber washer between the screw and the grommet.
worked for me ... after some pain and suffering..
Question edited for clarity and add CAPS.
Here is the parts breakdown. Your model is discontinued.
The hand lever unscrews, the part that holds the handle looks like a push fit and then there is a screw collar holding the cartridge. Increase Zoom to 200%.
https://assets.moen.com/shared/docs/exploded-parts-views/s713pt.pdfIt looks like they disagree with me, and their way is easier!
F Cashman
· a year ago
I need to remove the faucet handle to fix a leak and I don't know how to remove the handle -please help
1answer
Moen Plus Support · 11 months ago
Hello F Cashman and thank you for your interest in Moen products. The handles for the Moen Waterhill Chrome Two-Handle High Arc Kitchen Faucet are removed by holding the lever stationary, while unscrewing the base of the handle hub counter-clockwise to remove the complete handle. If you have additional questions, please do not hesitate to contact us directly. https://solutions.moen.com/Article_Library/Kitchen_Handle_2H%3A_Threaded_Hub
Test the flow of water with the showerhead removed (through the shower arm). If you are getting good flow through the shower arm- clean the showerhead to remove any debris and replace if necessary. If there is still no flow, replace the cartridge.
Sep 22, 2020
Check the power to it, battery or transformer unit.
Ensure that the data cable and power source cable (battery pack or AC adapter) are plugged in tight and secure. Check Batteries: If using a battery pack, ensure the batteries are installed correctly and are snug in the battery holder. Loose batteries can cause the faucet to operate erratically.
Sept 24, 2020
moen dot com
go there the manual for it is there, all mine are.
some are very tricky,
RTM read the manual costs ZERO to read.
and is best for sure if tools are needed, or other odd things.
no 2 valves on earth are the same zillions, models unless are.
you either do not have it seated all the way or you have damaged an o-ring anytime you are putting togethr parts with o-rings you should make sure and put stem grease on the o-rings to ensure not to cut or damage them. if you have damaged the o-ring instead of a whole new part you can take the o-ring out take it to your local hardware store and match it with a new one. dont forget the stem grease.
I have no experience with modern quarter-turn taps as I prefer the ease and economy of traditional tap washers. I do have lots of experience with O rings of various types.
Most commonly O ring breakage is due to the wrong size being used - diameter and/or section. when machined metal parts are fitted together and sealed with an O ring the clearance between the parts is very small - just enough to allow a sliding fit. The O ring(s) generally locate in a groove, sometimes on the end face but mostly around the diameter.
O ring sizes are chosen to completely fill grooves on the end face without either stretching or compressing the rubber. Grooves around the diameter require similar consideration though some stretching is needed to assemble them; once fitted the rubber should not be under either tension or compression. The chosen section of the ring will allow the groove to be filled when the components are fitted together therefore when they are separated it will seem the O ring is too thin for the groove. If the correct size is used with carefully machined components and suitable lubrication applied during assembly there should be no difficulty.
O rings are available in a number of different materials from soft natural rubbers to fairly hard synthetic materials.
I suggest you carefully measure the components and compare your results with the supplied O rings.
In all honesty the easiest fix is to call moen and they will and they will send a new faucet to your door step with no charge. It is a cartridge you have to replace inorder to cure the leak. It a moen cartridge part # 1224 should you choose to replace it. Assuming this is a Monticello 2 handle faucet. Hope this helps!
