20 Most Recent Brother DCP585cw AllInOne InkJet Printer Questions & Answers

Machine Error 46 - Purged Ink Box Full MFC620CN/420CN/410CN/210C and FAX2440C

The machine counts all purge (cleaning) operations in order to prevent the internal ink absorber box from overflowing with purged ink. An "initial purge", for example, advances the purge counter by 187 + 420 = 607. When the purge counter approaches 6400, an internal "Machine Error 46" is generated. Further purge operations are prohibited, and therefore the printer becomes unuseable.

When an internal Machine Error 46 is generated, the user will see an "Unable to Clean" external message and will be unable to use the printer. The "Unable to Clean" external message can relate to many different internal error codes however.

The user can establish the internal Machine Error Code as follows: pull the mains cable out of the machine (power off), hold down the Menu/Set key, re-insert the mains cable into the machine (power on). The internal Machine Error Code will be displayed.

If there is a Machine Error 46, it is necessary to dismantle the printer, replace the ink absorber box (or possibly break the ink absorber box open and clean its absorbent sponges under a tap), re-assemble the printer and reset the purge counter to zero.


Resetting purge counter MFC620CN/420CN/410CN/210C and FAX2440C

1) Enter machine maintenance mode (on MFC210C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.

FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).

Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the "up arrow" key four times to enter the maintenance mode).

2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).

3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.

4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

6) Press the 9 key twice to return to the standby state.

If the yellow ink is not printing here's what you can do:

Clean the Printhead & Print a test page by doing the ff:

1. Press the Ink Management button press the Up or down arrow key to select Test Print, then select Print Quality press OK and press Black or Color START. Check all the colors including the black & check if there are any missing dots and if there are any colors not printing correctly.

2. Press the Ink Management button on the control panel and select cleaning press ok

3. Press the up or down arrow key to select Color press ok and press Black Start.

*After the cleaning process the printer will ask you if the quality is OK, press up or down to select yes or no, and it will ask you whether black or color is ok, once you have selected you're answer press Black or Color START to print another test page. Compare the 1st and 2nd test page if it's improving, you may need to do this 3-5 times or until you get a better quality

Hope this helps.

Rate if it worked Thanks!

Sometimes... refilling is done badly and the ink has some dried grains in it if the guy who filled it is not careful... This can cause the cartridge to clog up from the inside... You can still use it but the life of it drops from 1000 pages a refill to about a 100 per refill.

The life of the cartridge drops on every consecutive refill if it is done badly.

you might have printer set to print in black ink only check in settings if not re install printer driver then print test page if the windows logo comes out in colour and the text black everything is fine

Hi,

It could be you just have a bad cartridge, If it's new, take it back and get a new one to make sure it's not the cartridge. If you get the new one and it still doesn't print black, then you have a bad print head. Meaning it would need to go to a service dealer to replace or repair the print head.

Thanks Mark

unplug it

Remove the jammed paper. • Check that the paper is set in the paper tray correctly. • Check that there is not too much paper set in the paper tray. • Check that the thickness of the paper is within the standard. • Check that the size of the paper is within the standard. • Flip through the paper and reset it in the paper tray.

Recommend contacting Brother directly

This may help others with scanning issues: I just bought a Brother MFCJ6510 printer/scanner and was nearly driven cracked trying to get the scanner to work as it was not talking to the PC, even though as a printer it was working fine. Realised eventually that it was just the Brother Control Centre 4 it wasn't talking to. After hours of re-installing software and updates, etc, nothing worked. The solution: I went into Control Panel on my PC (I use Windows XP), to the Scanners and Cameras section, and in there the Brother Scanner was visible and could be used from there, Click on it to open the Windows Scanner and Camera Wizard and use that. Further, by right-clicking on it and going to properties I choose the software to start when it talks to the PC. I abandoned the Brother CC4 and set it up to start the Scanner and Camera Wizard if I choose 'Scan to Image' on the scanner control panel, and to open Photoshop if I 'Scan to File' on the scanner. Works fine either way, just make sure you choose the right dpi setting to suit your needs. Hope this helps somebody else as frustrated as I was.

Refill or replace toner.

This is a common occurrence for these machines. They can get confused when cartridges are changed before they read as empty. To correct this. 1) Unplug the printer from both the Power and Computer and remove all cartridges closing the cartridge access panel. 2) Plug the printer into the Power only and turn on. The machine will complain about no cartridges, this is fine. 3) Open Ink access panel and insert the first cartridge (Black is most common and close the panel. 4) The machine will complain about the missing cartridges. Open the panel and insert the second cartridge in the sequence and close the panel again. 5) Repeat the process for the third and fourth cartridge. 6) Once all cartridges have been installed the printer will ask if you have replaced the cartridges. Say no to the Black, Cyan and Yellow but yes to the Magenta and it will display the correct readings. If this process fails to read the cartridge still then there is something wrong with the sensor inside the machine which probably means new machine.

Turn off the printer and unplug it from the power. Then press and hold the power button for 1 minute. Now release the button, plug in the printer and turn it on and see if the error clears. If it doesn't fix the issue, you probably have to replace the cartridges. They will cost about $65. Good luck!

Remove and clean the pads in the waste ink chamber inside the machine. Then perform the purge reset.

maintenance unit is not working normally. See if any thing is stuck or replace it.

Error code EF - Irregular power supply is detected Print Unable EF Turn the power off and then back on again.

See if you can find the printer driver online (manufacturer's web-page maybe) and install the driver before you connect the printer.