20 Most Recent Danby DDR5009EE Dehumidifier Questions & Answers

You can try this link but they may have a charge. Contact manifcture http://www.manualslib.com/manual/571339/Danby-Ddr5009ree.html

Hi there,The unit may need cleaning. You can contact Danby customer service (1-800-263-2629) to get in contact with a technician. There may be something clogging the passage to the bucket and the water is finding the path of least resistance.As well, it is important to remember to clean the filter once a month.

Go to the following link and fill in the blanks.

https://www.danby.com/warranty.php?ln=USE&tip=INF

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Once the timer turns the unit ON and it runs for 5 hours and turns OFF, you have to manually restart it again. It will not turn back ON automatically,

In case you may have misplaced your Owner's Manual, I have included a link to it, to assist you further. You may download and print the manual for future reference, if you like.

http://www.danby.com/cms/uploads/products/en_manual/DDR5009,_6009,_7009REE_EFOM.pdf

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Unfortunately, Russell the length of the hose can not exceed 5 feet. If you're using it in a basement application, you may can stretch it to 6 feet to the floor drain, if you get the unit up off the floor by about 6", onto something sturdy, that can handle the weight of the unit & the vibration. I don't think an ejector pump is the answer. As it would require a sump for the water to drain into and the pump would have to be located in it. Just a lot of extra expense, that really isn't worth it.

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There are 5 basic, yet solvable reasons for what you described. Please pay particular attention to numbers 1 & 2.

1. The humidity extraction level is set to HIGH. Lower it to 32-35%.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helps you troubleshoot & solve the problem. Thanks for choosing FixYa.

Disconnect the hose and reattach the hose connection drain cap, that was removed when the hose was attached. The water will then be diverted into the water collection bucket

Hope this helped you, Tyler and thanks for choosing FixYa.

This can be confusing and you're not the first to ask. To put it simply you can only program the timer to turn the unit OFF while it's running. For it to turn ON again, say in 4 hours. You have to wait until the unit is in standby mode, then advance the timer to 4 hours. Four hours later it will turn ON and start functioning.

I hope this helps you and thanks for choosing FixYa.

Lyle, your particular model is designed for the fan to function constantly. However, the fan running doesn't mean the compressor is always running. The reason the unit was designed this way, is for the air to be continually moving, and when the humidity sensor picks up a rise in the humidity level (above where you have it set) the compressor will turn ON and extract that humidity.

Your unit is working as it should. Thanks for choosing FixYa.

Dave, there are 5 basic, yet solvable reason for what you described. Please pay particular attention to numbers 1 & 2..

1. The humidity extraction level is set to HIGH. Lower it to 32-35%.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helped you to troubleshoot & sole the problem.

listen if you hear the compressor running. Most likly a failed unit but depends on how hany you are. After disconnecting the power remove the cover of the unit. Closely look at the wiring and look for any signes of burnt wiring or other damage. My guess is that a controll has opend preventing the compressor from operating. It might be easer to look for a new unit.

If it's new, you should take it back to the shop and get a replacement.

Not a problem, they are full of plastic.