20 Most Recent Microsoft Zune HD MP3 Player Questions & Answers

Hold the power button for 10 seconds. this should cause reset. if it does not hold it again for 15 seconds this should cause it to power into repair mode where you will then need to plug it into your computer and update the firmware with the included software. hope this helps!

Microsoft Zune... | Answered on Sep 15, 2013

You can try restarting it by pressing and holding the 'on/off' button for about ten seconds or until the Zune restarts.

Microsoft Zune... | Answered on Oct 19, 2012

my zune was washed in the washer and i was wondering how do i get it back to working?

Microsoft Zune... | Answered on Aug 04, 2012

The only way to watch youtube videos on the zune is to download them and convert them into a format that the zune can understand. Since the zune does not have the ability to play flash and there is no "app" to allow streaming.

Visit the following site if you want to try out converting videos for the zune.


Microsoft Zune... | Answered on Apr 18, 2011

You have to use the Zune Software to sync the music, pictures, or videos to your Zune. The software can be found here: http://www.zune.net/en-us/products/software/default.htm. It may take a while to download, depending on your internet connection.While it is downloading, you should make an account for your zune. Drag the files from your music collection to the Zune icon in the left corner, while it is plugged in, and your Zune will sync. After it is finished, unplug it, and your done. You may have to tell the Zune software where your files are on the hard drive, located in the settings page of the software.

Microsoft Zune... | Answered on Apr 02, 2011

On the Home screen, press the Play icon next to the word "Music" and it will shuffle all songs with the exception of those in the library that have been tagged as Comedy or Spoken Word.

Hope this helps!

Microsoft Zune... | Answered on Mar 10, 2011

You can turn on your device by holding down the power button. Below is a diagram showing the location of the power button.
If you ever have any other problem with your device, you can visit any of the links below and be sure to get enough information.
Hope this post was helpful? Please comment for more information and thank you for using FixYa.

Microsoft Zune... | Answered on Mar 04, 2011

You can download the manual at

Microsoft Zune... | Answered on Jan 25, 2011

hold the power button down for 10 secs

Microsoft Zune... | Answered on Jan 10, 2011

If your Kenwood has an AUX input then you can connect a audio cable from the headphone connector on the Zune to the the AUX input on the Kenwood. Power up the Zune ans set it to music and switch the Kenwood to AUX.

Microsoft Zune... | Answered on Oct 30, 2010

Just download the software from zune.net and then connect your Zune HD to your laptop with the USB cable and you can then add all of your media to the device. In order to wirelessly sync your device you'll need to first connect it with the cable and setup the wireless sync settings. After that you don't need to use the cable to connect your Zune to your laptop.

Microsoft Zune... | Answered on May 28, 2010

Yep, good luck to anyone who can.
YouTube is currently not supported by the Zune HD.
If anybody is reading this who is considering buying an HD...Don't!
They have very low standards, they have a massive app store of 12-14 apps. they don't support YouTube, it's internet service stinks worse then decaying monkey brains.
Sorry to bash the HD.
To answer your question...the HD does not support YouTube and if your internet isn't working then it's most likely your WiFi connection, some WiFi Connections are not supported by the HD.
Sorry Mate
Hope it helps

Microsoft Zune... | Answered on Mar 27, 2010

I'm not an expert but you probably fried the battery. But since you were using the correct dock zune offers and using it the way it was supposed, I hope, microsoft should give you a replacement. I think.

Microsoft Zune... | Answered on Mar 06, 2010

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