his advice is for Kenmore Elite and Whirlpool Duet Front Loading washing machines displaying the "F22" error code.
This is an indication of a door latch failure and/or interconnecting wiring problem. The first step in
troubleshooting
the problem is to unplug the washer for AT LEAST 30 minutes in an
attempt to reset the Central Control Unit (CCU). This is the main
"brain" of your washing machine. Sometimes these error codes are
erroneous and can be easily cleared by resetting the CCU. If the error
code reappears following a CCU reset, then you have a genuine problem.
In addition, if the door latch remains locked following this procedure,
there is a manual release you can use to open the door. Follow these
steps:
1. Remove the lower panel under the door by loosening the three screws
under the bottom edge on the front of the washer. HINT: If you prop up
the front feet of the washer with a 2 x 4, it makes access to the screws
much easier.2. With the screws removed, the lower panel should drop
down then come off. If the panel sticks, a light tap on either side
will knock it loose.3. Reach your hand up inside the washer behind
the front casing on the right-hand side. This is where the door latch
assembly is located.4. At the bottom of the door latch assembly is a
small pull tab. This is the manual release for the door. Pull the tab
straight down and the door will come open.If you still have the
error code displayed, inspect the door latch mechanism for any broken,
loose, or missing components. Next, open the top panel of the washer by
removing the three screws in the rear of the washer that hold the panel
in place. With the screws removed, the panel will slide back, then off.
Locate the door latch on the right hand side behind the front panel.
Inspect the
wiring
harness from the door latch to the to CCU. The CCU is located directly
behind the wash tub in the top rear of the washer. Make sure all the
connectors are snug and not loose or broken. In the majority of cases, a
persistent error is a failed door latch. If all these preliminary checks are unsuccessful, replace the door latch. Follow these steps:
1. Unplug washer.2. Remove the outer portion of the door
bellow. This is the gray rubber boot around the door. Feel around the
edge of the door bellow where it attaches to the front of the washer.
You will find a wire retaining hoop in the seam between the rubber and
the front case. Follow this wire hoop to the bottom of the door bellow
and you will find a tension spring. Carefully, stretch this spring apart
and remove the wire hoop.3. Pull the rubber bellow from the door
facing on the front of the washer being careful not to rip or tear it.
Once removed, fold the rubber backwards inside the drum so you can
access behind the front panel. DO NOT remove the rubber bellow from the
wash tub.
4. The door latch assembly is located behind
the front panel of the washer on the right hand side. Locate and remove
the three screws on the washer front that hold the door latch assembly
in place. The whole assembly should come free from the washer front and
be held by a plastic mounting bracket and several wire connectors.5.
Carefully remove the latch assembly from the plastic mounting bracket
BEFORE attempting to unplug any wires. It makes it much easier to access
if you do.6. Unplug the wire connectors using care not to break any
of the wires. You may want to write them down, but I believe they will
only plug into their respective slots.7. Remove the old door latch
and install the new one in the reverse order of the steps I just
presented to you. Plug the wires back in first, then place the whole
assembly back into the plastic mounting bracket, and then reattach to
the front of the washer.8. Now, when you get the reinstalling the
rubber door boot, you may want to get the assistance of a second pair of
hands as it can be difficult sometimes to manipulate the wire retainer
back into place. Carefully reattach the rubber bellow to the door facing
on the front of the washer first.9. Starting at the top of the door
bellow at the 12 o'clock position begin inserting the wire hoop back
into the groove. Work your way around with both hands to the 4 and 8
o'clock positions. (This is where you could use those second pair of
hands). While holding a slight downward tension on the wire hoop to keep
it in place, pull the tension spring apart enough to snap the remaining
part of the hoop into place at the bottom. Once you've completed these
steps make sure the door closes and latches properly. NEVER slam a door
with an electronic latch. They can break easily.
