Hi
Make sure your smartphone has been set up to connect to Wi-Fi.
To learn how to connect to a Wi-Fi network, see your smartphone's How To pages in our Support section.Verify a Wi-Fi signal is available.If you're having trouble picking up a Wi-Fi signal, the problem may be originating with the network, not your smartphone. To determine this, check whether other wireless devices, such as a laptop computer, can connect.
Check your location and surroundings.Wi-Fi signals can be weakened by certain building materials, such as concrete or steel, or disrupted by electronics, such as televisions or stereos.
To ensure that your Wi-Fi signal is not compromised, we recommend that the following objects not be located within 8-10 feet of your wireless router or gateway:
Televisions
Stereo or Computer Speakers
Cordless Telephones and Stations
Other Routers
Computer Monitors or Tower
Bluetooth Devices
Microwaves
It is recommended that your wireless router or gateway be placed on an elevated surface such as a table or shelf in order to maximize the range of your Wi-Fi signal.
And if it is really a problem with the smartphone device and it is still under warranty you can take it to the service center and place a ticket for replacement.
Please get back to us if you have further query or else please accept the solution.
Thanks for contacting fixya.com
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