20 Most Recent Husqvarna Designer I - Page 4 Questions & Answers

Check bobbin case for loose threads in spring area that could be causing bobbin not to hold enough tension on bobbin thread. You can check bobbin case tension by using your needle plate. Holding bobbin case in your hand, insert a bobbin and thread it through the spring as usual. On the end of the bobbin thread, tie your needle plate to the thread. Hold case in your hand side ways so that thread travels downward with needle plate and thread trails downward across the case. The case should be perpendicular to the table top or floor. The weight of the needle plate should be so that the thread does not travel down unless the bobbin case is shaken slightly. The thread should then travel down slowly but stop once you hold case steady. If this is ok, check top tension. Turn on the machine. Lower the presser foot. With needle threaded, pull the thread the needle. You should feel some resistance. If there is none. Raise the presser foot and brush out any loose threads that might be caught in the upper tension disks. Many times, loose threads can get caught here that will keep disks from closing completely. Hope this helps. Good luck.

If the bobbin winder spindle is loose and flopping around in the opening in the front of the machine is has come out of the frame that it should be mounted in. Operating the machine with loose parts inside can be risky for the machine and the operator.
Don't take a chance on causing further damage to the machine. The bobbin winder can be replaced without too much trouble and is relatively inexpensive.

Sounds like cable has become disconnected inside machine or emb unit. Have it checked by authorized Viking Dealer. Check website http://www.husqvarnaviking.com/us for nearest Viking dealer.

Suggest checking the user manual. Manuals can be viewed, downloaded, or printed at http://www.manuals.husqvarnaviking.com

Make absolutely certain that the length & width of the pattern does not exceed the maximum allowed by the hoop you want to use. If you are close to the limits of these dimensions (say 98x98 for a 100x100 hoop), try resizing slightly smaller (like 95x95) and see what happens.

Replacing the spool holder requires removal of the front cover (which basically requires removing all covers). Unless you're an avid do-it-yourselfer, you would be better off having it done. While it's not a complicated job, you have to do it with great care so as not to damage wiring harnesses, gaskets, etc. If you tackle the job, get a service manual and make sure you have the necessary tools. You most likely will have to get a replacement spool holder beforehand.

First try a couple of different disks to make sure the disk itself is not corrupt. If this does not solve your problem then unfortunately the disk drive will have to be replaced. A new one may no longer be available but many Des. 1 owners have upgraded to USB, (which you should also consider doing) so some workshops may be able to supply you with a 2nd hand one.

i am sure you can go to manufacturer on line and download a user manual free

Viking changed their website and new links. Suggest you contact Software Support for Viking at Toll free 1.800.446.2333 Monday - Friday: 8:00 am - 4:00 pm CST [email protected]

I'm not familiar with that Error. Suggest taking it to an Authorized Viking Dealer for repair. You can find the nearest Dealer from the Viking website - http://www.husqvarnaviking.com/us and click on Locate a Dealer

That's a tricky fix. I recently fixed one (I'm a Service Tech). The spring is wedged into the front cover in the housing. The sewing head has to be removed to access the area. Suggest you take it to an Authorized Viking Dealer to have the work done. You can find the nearest Viking Dealer by going to Viking website - http://www.husqvarnaviking.com/us and clicking on Locate a Dealer

There is not a way for the user to read the hours of operation. However an Authorized Viking Dealer - Service Tech should be able to tell you by going into the Service options of the machine. A Service D-card is required to perform that task.

I would check the Touch Screen first. Your Owner's Manual tells you how to calibrate the touch screen from the SET menu. However if the touch screen isn't working, you can't get to the SET menu. Suggest taking it to an authorized Viking Dealer and they would be able to quickly determine the solution. You can find the nearest dealer by going to the Viking website - http://www.husqvarnaviking.com/us website and click on 'Locate a Dealer'.

I would check the Touch Screen. Your Owner's Manual tells you how to calibrate the touch screen from the SET menu. However if the touch screen isn't working correctly, you can't get to the SET menu. Suggest taking it to an authorized Viking Dealer and they would be able to quickly determine the solution. You can find the nearest dealer by going to the Viking website - http://www.husqvarnaviking.com/us website and click on 'Locate a Dealer'.

Sorry no, there is no Undo. However, an Authorized Viking Dealer Service Tech and check the timer on the Service configuration of the machine. It is not affected by the Timer Reset.

Manuals are available for free at the Viking website - http://www.husqvarnaviking.com/us Go to bottom of page and click on 'Machine Updates' Next page select 'All Machines' Select your machine The next page will show a picture of you machine and will have a link to 'Download' the Manual. It is a PDF file.

It is either the motor that needs replacing or the power supply. I've seen both. There is an updated power supply that was recently recommended by Viking. These parts should still be covered by the Manufacturer Warranty (provided you are the original owner and purchased from an Authorized Viking Dealer). Take the machine to an Authorized Viking Dealer. If it is still warranty, you should only be charged for the service/labor for the repair. You can find a local dealer by checking the Viking website athttp://www.husqvarnaviking.com/us and going to the Locate a Dealer link. Good luck. I know how frustrating this can be.

The feed mechanism stepper motor probably needs replacing. The cost of the part is usually around $150. It will have to be done by an authorized Viking Dealer You can find your local dealer at the Husqvarna Viking website - http://www.husqvarnaviking.com/us

With the bobbin case out of the machine, touch the cutter button. Do you see the cutter arm move from left to right and then back left. If not the cutter arm is out of place. If it does it is something else. I usually check two things: 1 - your cutter blade might be missing or dull and needs to be replaced. I would not recommend doing this yourself unless you are very good. 2 - many times there is lint or loose threads around the cutter in the area to the left of the needle plate that needs to be cleaned out. You can remove the cover to this area by first removing the needle plate and bobbin case. Then the cover is accessible to pop off by sliding the tip of a small screw driver under the cover at the bottom right corner of the cover. There should be a little opening. Carefully pop the cover off but be careful that the blade mechanism does not come off too. With your finger carefully hold the silver metal blade area steady and pick out the loose threads/lint from around the copper looking metal part. There is velcrow on the tip of the copper metal part so be sure that you don't remove that too. That's what holds the thread for the blade to cut it. If velcrow is missing, or the silver metal part is out of place that could be the problem also. I recommend that any repairs/service be done by an authorized Viking dealer. You can find a local dealer by checking the Viking website at http://www.husqvarnaviking.com/us and going to the Locate a Dealer link. Good luck

It is either the motor that needs replacing or the power supply. I've seen both. There is an updated power supply that was recently recommended by Viking. These parts should still be covered by the Manufacturer Warranty (provided you are the original owner and purchased from an Authorized Viking Dealer). Take the machine to an Authorized Viking Dealer. If it is still warranty, you should only be charged for the service/labor for the repair. You can find a local dealer by checking the Viking website at http://www.husqvarnaviking.com/us and going to the Locate a Dealer link. Good luck. I know how frustrating this can be.