Top 20 HP Officejet Pro 8500 Wireless All-In-One InkJet Printer Questions & Answers

Enter printer model on www.hp.com/us or country code.

Forget it HP.. has now found a way to recongnize when a cartridge has been jail broken and will not allow the printer to print. The cartridges have circuits imbedded in them so the printer can recognize the originals from the knock offs. Many are outdone at HP, as they are now dictating what product you can use in the printer. That is why the printers are so cheap. They make up for it in ink.

Try reinstalling all of the printer software. If that does not do it then something is wrong with the printhead itself, specifically the area that controls the flow and metering of the black ink.

Hello Sande. Try cancelling the printer job via the control panel in Windows. Also open covers, including the top flatbed half, to view the paper path. There may still be a stray piece stuck in there somewhere. Does this help? Clive.

Try uninstalling the driver and reinstalling it by going to HP's web page. Before doing so, defragment your C drive.

What size paper are you printing on? Reset the side margin to make narrow and see if that helps.

Its simply because the cartridge is not making a good contact with its socket.
1-switch off the printer and totally unplug it 2-clean the cartridge properly
3- check the cartridge clip
4-return cartridge and send a feedback to us

If the gear is broken, you most likely need to replace the pick up roller which is extremely hard or almost impossible. You may try to see if the error is really with the broken gear, or you if you just have a dusty roller that picks up paper by checking if the rollers is actually spinning when it is trying to pick up the paper. To see what the issue is with gear or roller, try the following: 1. Remove the output paper tray and paper from the loading tray. 2. Send a copy job or print job through. 3. have a flashlight to shine light on the pick up roller and se if it spins. Try touching with your hand to be sure. 4. If the roller spins, put some alcohol on a cloth or paper towel and clean the rubber rollers. 5. Wait a few minutes, load paper and try sending copy job again. If the roller is not spinning, then you have a problem with gears for sure. http://www.303electroncs.com/ our eBay parts store: 303Electronics eBay Stores If you need further help, I’m available over the phone at https://www.6ya.com/expert/alex_22751bbefa74c3d0

change the wireless router channel number from auto to a value at least 2 higher than the default auto channel. If using wireless to connect to printer.

Are these original cartridges that came with printer? If so, are not full cartridges, but have only limited ink to get started. Try inkjet cleaning program on printer, then test. If problem persists, will need to purchase new cartridges. Caution: HP printer software requires you to purchase new HP cartridges to reset software.

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do you also have a color cartridge? if so is it full or has color still in it? just checking.

As of being a tech for 15 years on all make and models so first off the best advice I give all my customers. A inkjet that u buy at staples Walmart and so on are throw away printers. If u must have one for home or for detailed pictures then 2 things buy cheap they work just as good as the 299 printer also price ur ink and how much volume is in the container. And also now days beyond belief those refill ink guys they r getting it and give u a good product so that saves some. So with all said and what u have going on with ur printer. And not standing over it that u have checked the exp date. And it could be very close and be bad. Also that when u pulled the tab u inspected it the gold chip area and very gently with alcohol and non lent rag wipe the gold electroids in the station that the gold touches on the cartridge when u reinstall it. if u done all that and still have issues pull the station all the way from the cleaning station which is when the carriage Assy parks. With a good flash lite and a scooper get all the slug u can out be easy. After that u should be able to purge the lines it mite take a few times and yes it takes a lot of ink. Now some inkjets have separate print heads and a cartridge the print head looks just like a cartridge. U have to clean that also. But still nothing well ur at that time a time to learn and don't be scared to dig down and get that cleaning station out and get dirty and clean clean throw the black mesh away and use all the alcohol u want be care with the encoder strip and clean that to but don't remove it. But all back together remember what u have right now is worthless ink and all. So fill the cartridges with some alcohol not much then let it go about 5 times in a deep cleaning cycle. Remove all ink and print heads and replace with new and u should be up and going. If u don't already have new cartridges and print heads in stock. Don't waste ur money go buy a cheap 50 dollar other inkjet and toss it after a few years.

Hi, During cartridge alignment, the error message 'Print cartridge alignment failed' displays on the printer control panel.... More Info visit this links... Print cartridge alignment failed Error Message Displays on the All in... Alignment Page Does Not Print Thanks, HP Printer Support

I'm not sure I understand your problem. Are you getting any error codes or error messages? How did you diagnose your problem, specifically?

Sounds to me like you need to clean the ADF feed rollers. You can use a rubber cleaner or HP recommends using water.

because there is a piece of paper somewhere in the system, or you have not fully closed the unit

See the instructions on the following HP Support webpage: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01615954&tmp_task=useCategory&cc=us&dlc=en&lang=en&lc=en&product=3752459 I would recommend scrolling to the bottom of the page and simply following the onscreen instructions. But, there's also a video on this page, if you find that more appealing. NOTE: The video demonstrates how to replace the ink cartridges and the printhead. You do not necessarily need to replace the printhead. Simply refer to the video for replacing the cartridges, and then stop the video. ALSO NOTE:This video shows the HP Officejet Pro 8500 printer. The outside of the printer might not look the same as your printer, but the steps are the same. I hope this helps!

You may need to reinstall the drivers for the printer.