20 Most Recent GE Profile Arctica Stainless Steel Top Freezer Refrigerator Questions & Answers

The Profile and Artica are good refrigerators. the problem may be the defrost element, defrost thermostat or the mother board. Let me know if you want help on this one. Thanks Sea Breeze

Hello Dow; My name is Peter. I am a retired field service refrigeration technician. Manufacturers have two recall notices, one to the customer which is a expensive recall and one to field service technicians. The notice to the field service technicians is to repair at no cost to the customer regardless if the warrantee has expired. I have as a professional hated this deception by manufacturers. Please see the following: GE Profile Refrigerator

Wednesday, March 16, 2011

Text of GE letter advising technicians of main board recall

General Electric November 7, 2006 Dear GE Customer Care Servicers, GE Consumer & Industrial places a very high priority on product quality and customer satisfaction and thus continuously assesses our product reliability. Recent analysis has discovered a potential problem with the main circuit board on a limited number of refrigerator models, which could lead to lower than anticipated life expectancy on that component. Therefore, if the main circuit board fails, GE Consumer & Industrial will replace this part free of charge to the consumer until further notice. Models Covered: see attachment The models affected are side­by­side plastic liner, side­by­side metal liner, bottom freezer two door and bottom freezer French door. The models were produced between May 2005 and August 2006 (HH -- RL serial range) and are included in this program. See enclosed list. Potential Additional Covered Parts: Specific parts involving the failure of the main board are included in this program. These parts are limited to the following: ­Evaporator Fan failure, only if accompanied by a Main Board failure ­Dispenser Board failure, only if accompanied by a Main Board failure The main board part number in cases in WR55X10552. Please use your normal warranty MA00 job code for this repair. If you encounter an evaporator fan or dispenser board failure due to the above main board, please include on your invoice and use the normal MA00 job code. It is critical that you verify the proper functioning of the unit including the evaporator fan motor and dispenser board before leaving the home to avoid a repeat call. Units may be in or out of the standard 1­year product warranty and both instances are covered under this concession program. If you previously completed this repair and charged the consumer, please send a copy of the service invoice to General Electric Consumer Relations, PO Box 10736, Norfolk, VA 23513 or fax a copy to 1­877­299­0725 so that we may issue a refund to the consumer. Sincerely, Richard Zutterman GE Consumer & Industrial Appliances Richard Zutterman National Service Manager Consumer Home Services Appliance Park, AP6­239 Louisville, KY 40225 USA T 502­452­3168 F 502­452­7940 [email protected] Begin page 2 Plastic Liner Models Serial # ZH ­ RL Dec 05 ­ Aug 06 Metal Liner Serial # MH2 ­ AL2 Jul 05 ­ Jan 06 DSF25MG PSI23NS BSS25JFR Bottom Mount Full Door Serial # TH0 ­ ML0 Oct 05 ­ Jul 06 DSS25MG PSI23SG BSS25JSR GBS20 DSS25MS PSS23MG DSS25JFP GBS22 GSL25LG PSS23MS GSH22JFR GDL20 GSS23LG PSS23NG GSH22JSR GDS20 GSS23LS PSS23NS GSH22UFR PDF22 GSS25LG PSS23SG GSH25JFR PDS20 GSS25LS PSS26MG GSH25JSR PDS22 GSS25MS PSS26MS GSH25UFR PDW22 GSW25LS PSS26NG GSL22JFR SDL20 PCF23MG PSS26NH GSL25IFR PCF23NG PSS26NS GSL25JFR PCF23NH PSS26SG GSS20DBP PCT23SG PSS26SH GSS20IBP PCT23SH PSS27NG GSS20IEP PIT23SG PSS27NS GSS22IBP PSC23MG PSS27SG GSS22IFR PSC23MS PSS29NG GSS22JER PSC23NG PSS29NH GSS25IFR PSC23NH PSS29NS GSS25JER PSC23NS PSS29SG HSM25GFR Bottom Mount French Door Serial # HH0 ­ ML0 May 05 ­ Jul 06 PSC23SG PSS29SH HSS25GFP PFS22 PSC23SH PST26NG SSH25KFR PSF23MG PST26SG PSF23NG PST26SH PSF26MG PST27SG PSF26NG PST29NH PSF26NH PSW26MS PSF29NG PSW26SG PSF29NH PWT26SG PSH29NH SSL27RG PSI23MG ZFSB26D PSI23NG Posted by Fire Shadow at 7:30 PM Email ThisBlogThis!Share to TwitterShare to FacebookShare to Pinterest 2 comments:

1. refritechJuly 3, 2011 at 10:09 PM

   Thanks for this post........ good service for refrigerator technician. טכנאי מקררים ReplyDelete

2. refrepairJuly 12, 2011 at 1:19 AM

   very well work for........ refrigerator repair and טכנאי מקררים. ReplyDelete

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the solenoid is bad,next time send the full model number it says it's a ge so this should help you out,for now you can get a ball of paper towels and stick it into the shout where the ice comes out to stop the warm air from getting into your freezer https://www.youtube.com/watch?v=jpXo0svta9s

Check the thermostat bulb in the freezer section. If it is encased in ice defrost for 24hrs. If this does not correct it fit new thermostat, but take care not to damage bulb or tubing it is gas filled.

You may find a wiring sheet on the back of the frig, or in the manual

Sounds broke to me need more info than that

Does it despense water but no ice