Smart Pulse Livescribe pen - Answered Questions & Fixed issues


Sounds like the micro USB cable is defective and needs to be replaced. But, first try the cable on another USB port to be certain that the USB port is OK.

Hoope this helps.

Smart Pulse... | Answered on Oct 30, 2019 | 371,162 views

Welcome to Livescribe. The OLED has 'decomposed' sotosay.
It was either the display or battery that would fail. The only option I've seen thus far is buy a new one.

Smart Pulse... | Answered on Oct 31, 2019 | 3,182 views

Hi Livescribe user, i owned both the livescribe Pulse and Echo and they both failed with the same problem-a black LCD display. I contacted Livescribe via Live Chat which is a 24 hour service and i was asked a few questions one of which was to provide the pen's serial number. This is needed to determine if your pen is still under warranty. if you do have your original packaging the serial number would be found on the outside at the back. If not you would need to
1. Open your Livescribe desktop
2 Click on thelp menu
3. Click on livescribe support( internet conection needed)
4. A browser opens up
5. Click on support
6. Click on Customer Support
7.Click on item 28005-getting the smartpen serial number( blue text)
and follow the instructions.

To contact Live Chat go back to
3. As above
4 Scroll to the bottom of the page
5. Click on SUBMIT A REQUEST( Blue text )
6. A new page opens up
7. Click on Live Chat( bottom of the page)
I was quite impressed and satisfied with Livescribe's response. Both of my pens were replaced (valid warranty).
The Echo did fail a second time but i never pursued getting a second replacement and my Pulse works fine.
Hope this helps
Francis V

Smart Pulse... | Answered on Sep 27, 2015 | 2,315 views

How old is it? The OLEDs on mine went south after a few years. I find the pen, albeit a great idea, the execution is junk. No user replaceable battery?? Its really planned death.

Smart Pulse... | Answered on Sep 15, 2014 | 1,057 views

you could possibly use the following link to recover files with Easy Drive Data Recovery software:

Smart Pulse... | Answered on May 14, 2019 | 72 views

Replacement is necessary...
Good Luck

Smart Pulse... | Answered on Jul 08, 2013 | 926 views

restore your factory settings

Smart Pulse... | Answered on Feb 19, 2013 | 49 views

Welcome to Fixya. I would like to know if your using a desktop or a laptop? Can you also please provide the make and the model of the computer so that we can check what seems to be the problem. Please provide the information needed to be able to provide a solution to fix it.

Smart Pulse... | Answered on Dec 04, 2019 | 1,159 views

Hi i am glad to be able to help you with this. I had the same problem and this is what i did.... 1) Open livescribe desktop 2) Dock your livescribe pen. 3) Click on the audio tab on the top left hand corner. 4) Left click on your last audio download 5) Release the mouse and hold down the shift key on your keyboard and at the same time pressing the arrow up key until all of your downloads are selected. 6) Right click on the page with your mouse and select from the shortcut menu " Remove audio from smartpen ". This will remove all your recordings from your smartpen but they will be saved on your computer(livescribe desktop). Please note that the process of clearing your pen's memory takes a while ( approx. 5-8mins for 1GB). Your livescribe desktop may indicate that it is not responding but don't remove you pen. When your pen's memory is cleared it will be indicated on your desktop. You will also notice during this processthat a pen and a computer are highlighted on your pen's display.

i hope that this helps.
Francis V

Smart Pulse... | Answered on Sep 09, 2011 | 543 views

your brake disc can be waped best to replace pads and discs

Smart Pulse... | Answered on Jul 06, 2011 | 52 views

Are the Sticky notes dot-matrix paper? if not they are not able to function correctly. Also the hand-writing adaptation is not the greatest, and can end up looking very sloppy.

Smart Pulse... | Answered on Mar 02, 2011 | 210 views

replace with new battery

Smart Pulse... | Answered on Jan 17, 2011 | 937 views

smartmovie-101987-1280743215.jpeg SmartMovie 4.15 a71.gif Download (1.29MB)
  • Last Updated: 2010-11-04
  • License: Freeware Free
  • OS: Windows CE

Smart Pulse... | Answered on Jan 12, 2011 | 145 views

2GB has nothing to do with the cradle.
Is your USB not working.

Smart Pulse... | Answered on Feb 19, 2010 | 189 views

With the latest desktop, you also need the latest smartpen firmware. This screencast may help:

Smart Pulse... | Answered on Dec 24, 2019 | 497 views

As long as your computers have a connector called a serial port on your motherboard then you will be fine. If you dont then you need to get an adapter to usb.

Smart Pulse... | Answered on Feb 02, 2010 | 210 views

the startup
pls do following steps
1,Start>run>type "msconfig"
select startup
rome tick mark except your antivirus

Smart Pulse... | Answered on Nov 03, 2009 | 164 views

just Netflix, or all streaming services.? that is first this.
if others work then you internet connection on the TV is good/.
If not then NOT.
sounds off hand the TV is messed up. reset it, per the manual
no TV stated. maker and MODEL.

Smart Computers... | Answered 3 days ago | 17 views

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