Once you have linked your smart devices, you can use them through Alexa's mobile app. Thermostats and light bulbs are just a few of the devices you can control. It also allows users to define routines that make managing their daily lives easier. Additionally, Amazon Alexa does not charge a monthly fee.
Nevertheless, some SmartThings users have reported issues discovering their devices through Alexa. You might find the following solutions helpful if you're experiencing the same error.
Is Alexa Not Discovering Smartthings Devices? How To Fix?
Some simple methods can help you resolve the issue. You will definitely be able to eliminate the problem
Alexa not discovering devices if you follow these methods correctly.
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Check Location Settings
Typically, users run into this error when they have multiple locations enabled on their SmartThings account. Despite how well this feature works in the SmartThings app,
Alexa won't connect to WiFi or hub. Connection issues will still occur even if you're using two different Amazon accounts.
To fix this, remove one location and then refresh the network connection. As long as you only connect to one SmartThings hub, Alexa shouldn't have any trouble discovering your smart devices. Reconnect your SmartThings account to Amazon Alexa after removing multiple locations.
2. Clear App Data
Otherwise, if you checked that multiple locations were not enabled in your SmartThings account, your SmartThings skill may be defective.
You can first try reconnecting the SmartThings skill to the
Alexa Setup app in this situation. In skill settings, click disable to disable the skill. After that, relaunch the app and enable the SmartThings skill.
Whenever the problem persists, you should clear app data. Go to the settings of your phone and choose the app options. From there, find and tap on the Alexa app. Navigate to the storage options and select "Clear All Data". Afterward, you need to sign in to your Amazon account again. To figure out if your issue has been resolved, you can use the SmartThings skill.
3. Power Cycle
Another solution that worked for some users was to simply power cycle both devices. If you continue to have problems getting SmartThings to work, remove the power cord and then re-plug it in after a few seconds.
To see if Alexa discovers your SmartThings devices, try connecting the hub after the devices boot up.
4. Expert's Advice:
When you cannot resolve the problem on your own, you should seek expert assistance. Describe the issue in as much detail as possible. The experts will walk you through a variety of troubleshooting methods based on what we understand about your problem such as
Alexa Offline, Alexa not working, etc.
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