20 Most Recent Smart Pulse Livescribe pen Questions & Answers

My screeen on livescribe 2GB pen does not work. Has been sitting idle for 1 year.

Welcome to Livescribe. The OLED has 'decomposed' sotosay.
It was either the display or battery that would fail. The only option I've seen thus far is buy a new one.

Smart Pulse... | Answered on Oct 31, 2019

6 Answers

Livescribe smartpen (Echo) not able to charge

Hello.

Sounds like the micro USB cable is defective and needs to be replaced. But, first try the cable on another USB port to be certain that the USB port is OK.

Hoope this helps.

Smart Pulse... | Answered on Oct 30, 2019

1 Answer

Recover deleted files

you could possibly use the following link to recover files with Easy Drive Data Recovery software:
http://www.munsoft.com/EasyDriveDataRecovery/

Smart Pulse... | Answered on May 14, 2019

2 Answers

Hi Livescribe user, i owned both the livescribe Pulse and Echo and they both failed with the same problem-a black LCD display. I contacted Livescribe via Live Chat which is a 24 hour service and i was asked a few questions one of which was to provide the pen's serial number. This is needed to determine if your pen is still under warranty. if you do have your original packaging the serial number would be found on the outside at the back. If not you would need to
1. Open your Livescribe desktop
2 Click on thelp menu
3. Click on livescribe support( internet conection needed)
4. A browser opens up
5. Click on support
6. Click on Customer Support
7.Click on item 28005-getting the smartpen serial number( blue text)
and follow the instructions.

To contact Live Chat go back to
3. As above
4 Scroll to the bottom of the page
5. Click on SUBMIT A REQUEST( Blue text )
6. A new page opens up
7. Click on Live Chat( bottom of the page)
I was quite impressed and satisfied with Livescribe's response. Both of my pens were replaced (valid warranty).
The Echo did fail a second time but i never pursued getting a second replacement and my Pulse works fine.
Hope this helps
Francis V

Smart Pulse... | Answered on Sep 27, 2015

1 Answer

My pen is appears to have no power and unable to use - I have tried to charged but pen does not show any signs of charging can you suggest how I can fix this?

How old is it? The OLEDs on mine went south after a few years. I find the pen, albeit a great idea, the execution is junk. No user replaceable battery?? Its really planned death.

Smart Pulse... | Answered on Sep 15, 2014

0 Answers

Windows won't recognize my pulse smart pen. I've tried downloading multiple files to get it working right again but nothing works.

Smart Pulse... | Posted on Aug 30, 2014 | Be the first to answer

0 Answers

The display went dark, I tried to update the firmware as the customer representative suggested, but unfortunately, the issue still exists. I also lost the proof of purchase and my pen hasn't been regi

Smart Pulse... | Posted on Jan 30, 2014 | Be the first to answer

0 Answers

The display on the life scribe pen doesn't work

Smart Pulse... | Posted on Jan 06, 2014 | Be the first to answer

0 Answers

Livescribe oled is dim

Smart Pulse... | Posted on Nov 16, 2013 | Be the first to answer

0 Answers

Livescribe OLED is very dim

Smart Pulse... | Posted on Nov 16, 2013 | Be the first to answer

2 Answers

We have an out of warrenty livescribe pen which

Hello,
Replacement is necessary...
Good Luck

Smart Pulse... | Answered on Jul 08, 2013

2 Answers

The LCD screen does not

Hi,
Welcome to Fixya. I would like to know if your using a desktop or a laptop? Can you also please provide the make and the model of the computer so that we can check what seems to be the problem. Please provide the information needed to be able to provide a solution to fix it.
Thanks

Smart Pulse... | Answered on Jun 08, 2013

1 Answer