Hi from retired Englishman in SW France,
Water spewing out indicates that either the filter requires cleaning (!) or the drain motor is jammed/malfunctioning. This first then guidance for your detergent tray.
I would gently suggest as a first step
that you clean the drain motor lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to spin or release the door lock if there is any water still left inside.
Here are my complete guidance notes for checking both the drain motor filter and the drain motor
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play!
REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!
I suspect that it is the conditioner/softener tray which is causing water to overflow into the dispenser drawer so it needs a thorough clean,
paying particular attention to the sentences in BOLD
Remove the complete drawer. To do this you will have to do one of the following-
One of these should enable you remove it
- Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
- release the catches underneath (our daughter's Indesit) or
- lift upwards on the tray as it is coming out to clear the lip underneath.
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
Please score these advices accordingly ;-0)