Reset to factory settings
To factory reset your tracker:
1.Attach the charging cable to your tracker and plug the other end into a USB port.
2.Press and hold the button for approximately two seconds and without letting go of the button:
3.Remove the charging cable from your tracker.
4.Wait about seven to nine more seconds after removing the charging cable.
5.Let go of the button and hold it down again.
6.After "ALT" and a white screen flash, let go of the button and hold it down again.
7.After you feel a vibration, let go of the button and hold it down again.
After you see "ERROR," let go of the button and hold it down again.
After you see "ERASE," let go of the button. The tracker will turn off.
8.To turn your tracker back on, press the button or attach the charging cable (make sure to plug in the other end of the cable). If the time on your tracker reads 0:00, the reset was successful.
9.Next you'll tell your Fitbit account that you're setting up a new tracker.
10.If you use the Fitbit app, tap or click the Account icon (User-added image) and choose Set Up a Device.
11.Follow the instructions to replace your tracker.
on Feb 18, 2017