20 Most Recent Electrolux Epic 6500 Vacuum Questions & Answers

take it to a vacuum shop. often these plastic machine are broken beyond repair when someone tries to take them apart at home. a vac shop should be able to diagnose the problem and provide and estimate for repair at little to no charge.

Electrolux Epic... | Answered on Mar 12, 2018

oh, and as far as i know there's no secondary filter on this machine. or at least if there is, ours hasn't needed any tending to in at least ten years or so...

Electrolux Epic... | Answered on Mar 12, 2018

The question mark means there is no bag in the vacuum.If there is a bag in place, check to see if the bag is covering the bag switch located to the bottom right with the bag door open. Remove the bag that is in it and find the switch. Replace the bag and make sure the cardboard on the bag covers the switch and close the door. The vacuum should run.
If it doesn't run you should take it to a vacuum repair shop that works on Electrolux vacuums.

Electrolux Epic... | Answered on Mar 12, 2018

Call an Aerus Electrolux dealer in your area.

Electrolux Epic... | Answered on Mar 12, 2018

Check for a clog in the hose or most likely the vacuum valve on top needs removed for cleaning or replacing. Hope that helps!

Electrolux Epic... | Answered on Mar 11, 2018

Sorry, I don't, but you cn look on line or phone book for Aerus Electrolux. But if they will ive you any info, I don't know. Sorry I couldn't help you out.

Electrolux Epic... | Answered on Mar 11, 2018

You need to look under AERUS Electrolux to find a Dealer with parts.
Electrolux USA sold the brand name back to AB Electrolux of Sweden a few years ago and there is no relation between the two.
You may also find a common component of a different color at a Tri Star dealer as they shared some power head and hose technology in the era of the EPIC although they don`t tell people that

Electrolux Epic... | Answered on Mar 09, 2018

This is most likely due to a broken, worn, or clogged control valve assembly (CVA). You can try resetting the dial to the smallest dot, but I'm not sure that will work for you.
Detach hose from vacuum. Turn vacuum on. If it runs, place palm over intake port. If it shuts off, then it's the CVA. This is a shop repair and should only be done by an authorized Aerus Electrolux service tech. It may seem spendy, but they can also do a clean and service to remove any dust in the interior of the machine and motor. This will extend the life of your machine if there's much dust in it.
The cause of this problem is often due to using "made to fit" Electrolux bags rather than the genuine bags. Genuine bags will always have "Home Solutions" printed on top.
For the nearest Aerus Electrolux store see below site.


Electrolux Epic... | Answered on Mar 09, 2018

You need to have the vacuum cleaned out. If you are good with tools, just remove the motor and fans assembly, take the fans off and wash them. Brush ALL dirt out of the housing and reassemble. Your Electrolux dealer can do this but it isn't cheap. I used to be the service manager for my area. Since it isn't under warranty, you can have ANY reliable vacuum cleaner shop give a good cleanout. NEVER put anything into the cleaner to make it smell good. Electrolux cleaners get their power by having a straight through suction. The air goes through the motor. Adding smelly things can crystallize onto the motor and burn it out.

Electrolux Epic... | Answered on Mar 09, 2018

You don't. This motor is not designed to come apart, not even by Electrolux service techs. The whole motor has got to be replaced.

Electrolux Epic... | Answered on Mar 09, 2018

Have them replace at the Aerus Electrolux shop. Aerus uses a higher grade plastic (Lexan, read about it on the net) which should last the life of the the power nozzle and wands. The part and labor will have a 1 year warranty.

Electrolux Epic... | Answered on Mar 09, 2018

ebay is the most reasonable place to purchase one $34-$50 dollars

Electrolux Epic... | Answered on Mar 09, 2018

The dial on the top of the unit sets the carpet height. The bulb needs replaced.

Electrolux Epic... | Answered on Mar 08, 2018

Type C avaiable on ebay

Electrolux Epic... | Answered on Mar 08, 2018

clean filters and ducts

Electrolux Epic... | Answered on Mar 08, 2018

check the little button under the lip of the vacuum cleaner bag.

Electrolux Epic... | Answered on Mar 08, 2018


Actually there are no hidden screws on your Electrolux Epic model. This is the newer plastic body canister made by Aerus Electrolux. In order to open the vacuum cleaner to inspect the motor, first open the vacuum bag door and remove the vacuum bag. After the vacuum bag has been removed, keep the vacuum bag door open.

The two rubber furniture guards on both sides of the vacuum cleaner are actually what are holding the top housing and the bottom housing together. You'll need to slide both of these rubber furniture guards off in order to open the rest of the vacuum cleaner. They slide forward towards the vacuum bag housing which is why the door needs to be open.

In order to get these slides started, it's sometimes necessary to put a flat head screwdriver in between the back of the furniture guard and the start of the cord reel housing. Right after the rubber starts behind the word Electrolux. Fit a flat head screw driver in this gap, and it's sometimes easier to use a hammer, and hit the screw driver that's on the furniture guard facing the front of the vacuum.

With a little perseverance, you should be able to get the slide started, and when the slide starts to come out past the vacuum bag housing, simply grab the end of it with a pair of pliers, and pull the rest of it out of the vacuum.

Do this on both sides of the vacuum, and you'll be able to separate the two housings, and get access into the motor compartment.

If you have any problems, or would like me to take a few pictures of this being done, I'd be happy to do so. Please just rate my repair as helpful if you found this advice useful. I really do appreciate this.

Thank you,

Chris J.

Electrolux Epic... | Answered on Mar 08, 2018

Not finding what you are looking for?
Vacuums Logo

319 questions posted

Ask a Question

Usually answered in minutes!

Top Electrolux Vacuums Experts


Level 3 Expert

85216 Answers

Chris Nomland
Chris Nomland

Level 2 Expert

124 Answers


Level 3 Expert

904 Answers

Are you an Electrolux Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Electrolux Vacuums

  • Electrolux Vacuums

Most Popular Question

mean when vacuum electricity light but

  • Vacuums