With the help of NAVIGON Fresh you can reinstall the software and
thus return the device to the factory state. This can be necessary when
the device does not work properly anymore or when the software freezes,
crashes or otherwise does not behave as intended.
Please be advised that after reinstallation your saved data and
favorites will be deleted. After reinstallation a software update or
reinstallation of maps can be neccessary as well.
In order to reinstall the software and return the device to the factory state follow the steps detailed below:
1. Check if your device is on the
compatibility list for the device restore
process.
2. Charge your device fully with the car or home charger.
3. Connect it via USB cable directly to your PC and turn it on.
4. Start the NAVIGON Fresh program and log in to your account with your
email address and password.
If NAVIGON Fresh is not installed on your PC, you can download the
software
here.
5. Go to the menu bar at the top window border and click on
"My Navigon Device" and "Restore Device".
6. If NAVIGON Fresh does not recognize your device, please contact the
service center.
7. Follow the instructions and choose the device which you want to restore.
8. When the wizard has lead you through all the steps, click "next" to
begin the device restore.
9. As soon as the device restore has successfully finished, check for
updates for your device and install them.
