20 Most Recent KitchenAid Artisan 5KES100 Espresso Maker - red - Page 3 Questions & Answers

If it is a 5KES100 model then yes that's how you do it, you get your hot water from the steam boiler so the steam needs to be released before the water can come through. Turn the tap wide open and press and hold the steamer pump button. The rush of steam on full open is short lived.

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Hi, it should be pumping when doing these functions.Sounds like the pump is starting to fault. The pump still might be working, but not at the correct pressure. Before replacing the pump, you would need to check the thermal cutout/overload sensor which is positioned on the boiler. Using a meter it should read (approx 12kOmhs). The boiler element could also be failing. If the machine is not hot enough, it reduces the pressures. Dazza REPAIRER

There are two small buttons in the bezel below the clock display. These are the hour and minute adjust buttons. Press the clock button, the display flashes, then you press the hour and minute buttons until the time is correct, and then press the clock button again.

I would recommend calling Kitchenaid Customer Service. They would be able to offer a replacement for approximately $17.00 before shipping and handling.

Their toll-free telephone number is 1-800-541-6390.

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I have a parts exploded diagram this will be beneficial in disassembly i am sure please go to the link below and download the PDF file, you need Adobe reader to view it. Sometimes in the shop, we will Ahem... break, smash, the "Old" bit to get the "New" bit installed, sometimes there is no other way, however. But of course if you can take it down completely, that is best. Anyway have alok at the diagram, that should give you a heads up.
http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%208212130.pdf