Hi
This model of vacuum does not have a belt drive floor roller brush. It has a direct drive motor assemble. So there is no need to access this area. However if you choose to examine the roller brush area, follow the next steps as listed.
The first thing to check is to push the red reset overload protector button on the base assembly. If you have already done that, make sure you have the extension hose properly docked onto the base unit. If you want to get into the lower brush roller assembly you will need to turn the unit over.There are 10 screws on the underside to remove the roller brush bottom cover. Before removing the cover, turn vacuum right side up and release the handle and lower all the way down. Now you should be able to access the roller brush area, to examine for any service issues and air flow blockages. If you do not feel confident repairing this problem yourself, then you can have it repaired by a Sears technician.
Some of these have a resettable circuit breaker, if it has one, push it. There is a motor on the brush roll which could be bad. There also is an on/off switch, it may have a problem. Also may have a switch where the hose goes into, some models have a actuator for the switch, when the hose is pushed in, it actuates the switch so the brush roll motor turns on and stops when you pull the hose out.
Please get back to us if you have further query or else please accept this "particular" solution.
Thanks for contacting fixya.com
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