20 Most Recent Kenmore 21.9 cu. ft. Side-By-Side Refrigerator with Filtered Ice and Water Questions & Answers

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Kenmore 21.9 cu.... | Answered on Apr 09, 2015

The drain is plugged or frozen, unplug the unit and pour boiling water down the drain at the bottom of the freezer compartment behind the grill, after a time it may thaw out and drain, however this is not usualy the fix as the pipe can get clogged with algea. once its thawed out you can access the back area and find the tube that leads down from the drain to a pan under the fridge, bend it out a bit or remove it and check to see if its plugged, if so run water through it to clear it and then replace it, you can also put a teaspoon of bleach in it to help keep the algea at bay.

Kenmore 21.9 cu.... | Answered on Feb 08, 2013

You're ice maker is located on the left hand side of the freezer, if I'm correct.
Look to the back of the freezer slightly above the ice maker and you will see what they call the fill tube. Chances are ice has formed inside and when the ice maker goes to fill water sprays instead of flows out. In some models you can take the fill tube out from the back by removing two screws that hold it in, located at the upper right side if your behind it, and some you may have to pull out from inside.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/jason_4570d45317834dd3

Kenmore 21.9 cu.... | Answered on May 09, 2012

This video explains how to repair a kenmore ice maker
You can also post your question in the Kenmore Repair Forum
Kenmore Repair Articles

Kenmore 21.9 cu.... | Answered on Feb 26, 2011

this unit has the ice mker up front / there is on the bottom side a scres 1/4 remove it . the on the l & r there is two plastic tabs pust them in and pull ise mker out of slides . the cord is short and will have to un plug to remove completly .. ,, take your time . this one is not easy . but get easy er the second time .. mm

Kenmore 21.9 cu.... | Answered on Aug 18, 2010


The ice gets stick in the plastic arm because of a buildup of lime or calcium on the mold and fingers that cause it. You need to clean the icemaker.
Good that you have noticed the problem at a early stage where only few cubes get stuck else at a later stage it could have resulted in a big problem.

Please follow the process of cleaning the ice maker:
In addition to
the above cleaning process to remove the build up hard water deposits what you can do is:
Fill the icemaker mold with a mixture of 50% water and vinegar. Let it soak for 1-2 hours.
Scrub the ice mold and the ice fingers with a soft brush. An old tooth brush works well.
Repeat this process until all the hard water deposits are removed.
Clean any deposits seen from the fill cup and the ice fingers.
Reinstall in the freezer and it should work fine.

Kenmore 21.9 cu.... | Answered on May 23, 2010

No problems, just frozen condensation

Kenmore 21.9 cu.... | Answered on Aug 27, 2009

water valve not working properly needs to be replaced ... located on bottom back nof fridg

Kenmore 21.9 cu.... | Answered on Aug 11, 2009

Hi, The casing just snaps in on most models. With a flat blade, pry the bottom edge (there might be to small gaps on the bottom edge) away from the door. The casing should release and lift off.
I hope this helps you.


Kenmore 21.9 cu.... | Answered on Jul 03, 2009

Top 2 possiblities

1/ The motor that ejects the ice is shot.


2/ the heater element that melts the ice into pieces.

Here is where you can probably pinpoint problem.

Making Ice When everything is hooked up, the icemaker begins its cycle. The cycle is usually controlled by a simple electrical circuit and a series of switches. In the diagram below, you can see how the icemaker moves through its cycle.
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  • At the beginning of the cycle, a timed switch in the circuit briefly sends current to a solenoid water valve. In most designs, the water valve is actually positioned behind the refrigerator, but it is connected to the central circuit via electrical wires. When the circuit sends current down these wires, the charge moves a solenoid (a type of electromagnet), which opens the valve.
  • The valve is only open for about seven seconds; it lets in just enough water to fill the ice mold. The ice mold is a plastic well, with several connected cavities. Typically, these cavities have a curved, half-circle shape. Each of the cavity walls has a small notch in it so each ice cube will be attached to the cube next to it.
  • Once the mold is filled, the machine waits for the water in the mold to freeze. The cooling unit in the refrigerator does the actual work of freezing the water, not the icemaker itself (see How Refrigerators Work for details). The icemaker has a built-in thermostat, which monitors the temperature level of the water in the molds. When the temperature dips to a particular level -- say, 9 degrees Fahrenheit (-13 degrees Celsius) -- the thermostat closes a switch in the electrical circuit (see How Home Thermostats Work for details on this operation).
  • Closing this switch lets electrical current flow through a heating coil underneath the icemaker. As the coil heats up, it warms the bottom of the ice mold, loosening the ice cubes from the mold surface.
-->The icemaker has a heating coil underneath the ice mold.
  • The electrical circuit then activates the icemaker's motor. The motor spins a gear, which rotates another gear attached to a long plastic shaft. The shaft has a series of ejector blades extending out from it. As the blades revolve, they scoop the ice cubes up and out of the mold, pushing them to the front of the icemaker. Since the cubes are connected to one another, they move as a single unit.
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  • At the front of the icemaker, there are plastic notches in the housing that match up with the ejector blades. The blades pass through these notches, and the cubes are pushed out to a collection bin underneath the icemaker.
  • The revolving shaft has a notched plastic cam at its base. Just before the cubes are pushed out of the icemaker, the cam catches hold of the shut-off arm, lifting it up. After the cubes are ejected, the arm falls down again. When the arm reaches its lowest resting position, it throws a switch in the circuit, which activates the water valve to begin another cycle. If the arm can't reach its lowest position, because there are stacked-up ice cubes in the way, the cycle is interrupted. This keeps the icemaker from filling your entire freezer with ice; it will only make more cubes when there is room in the collection bin.
This system is effective for making ice at home, but it doesn't produce enough ice for commercial purposes, such as restaurants and self-service hotel ice machines. In the next section, we'll look at a larger, more powerful icemaker design.

Kenmore 21.9 cu.... | Answered on Jun 07, 2009

normaly there is an electromagnetic flap at the ice dispenser, where the ice falls thru. this is to keep the cold inside and the warm outside. i would guess that this flap either hangs (does not open), or the electromagnetic mechanism is not working as designed (maybe due to a lack of electric contact?).

Kenmore 21.9 cu.... | Answered on Jun 05, 2009

replace the icemaker module



Kenmore 21.9 cu.... | Answered on Jun 03, 2009

Ok, if the filter has not been changed in a year or 6 months, i would recommend changing it asap. Now, if this continues to be the issue after the filter change, you will then need to replace the inlet water valve assembly.

Kenmore 21.9 cu.... | Answered on May 31, 2009

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