20 Most Recent Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator Questions & Answers

I had the same problem. I coudn't get the knob to turn. I ended up taking the front grill off so I could get a better grip on the knob. Once I did that I still have to put a lot of pressure on the knob to turn it but that did the trick. When I got it turned a quarter turn then it was easy to pull the filter out. Hope this helps!

Depending upon your model it could either be a sagging door hinge (requires replacement) or the fridge my not be level. If you remove the toe-kick panel there will be a couple of bolts which are used for leveling ( they should be indicated as such or shown in your owners manual). Alternately there may be screw type legs which are used to level your fridge.

The seal should improve once the doors are properly aligned.

I had the same problem with a kenmore elite fridge and recieved the same response from Sears customer service!!! File a complaint with your local BBB. Sears contacted me within the day and sending out a tech at their expense only after the complaint was filed. Good luck. Elana

The problem could also be the Emitter or receiver unit. This unit detects the level of ice in the ice bucket and when it gets full the ice blocks the optical path shutting down the making of ice till optical contact is made. See the attached jpeg for troubleshooting steps.

https://www.searspartsdirect.com/partsdirect/user-manuals/10653202202-Kenmore-REFRIGERATOR-manual

This is probably one of the best videos I have ever found on replacing auger motors...at least how to access them in Kenmore units. I hope this helps you with your issue.

Your fridge was made by Frigidaire / Electrolux corporation for Sears Kenmore. This is the parts manual for your model. http://b2b.frigidaire.com/support/ResultsPage.asp?strModel=253.54739304&User=&Search=Search ftp://ftp.electrolux-na.com/ProdInfo_PDF/Anderson/5995400073.pdf