20 Most Recent KitchenAid KSRS27ILSS Side by Side Refrigerator Questions & Answers

It's most likely the tube that leads from the freezer to the drain pan for the defrosting cycles.

KitchenAid... | Answered on May 15, 2012


Water from the bottom of the refrigerator is usually due to a faulty door or gasket, a leaking drain pan, or a clogged defrost drain pan.
I will advice you check these areas to fix the problem.

KitchenAid... | Answered on Apr 12, 2011

ur valve can be leaking. id replace the water valve in the back

KitchenAid... | Answered on Feb 25, 2010

clean your evaporator coils under neath there full of lint!! and dirt also you evap fan under there is probably going out

KitchenAid... | Answered on Jan 14, 2010

The most possible 2 reasons for this is the water control valve part number 4389177 or the thermostat inside the ice maker is not working. If ice maker is empty pour tap water until full and lower arm to see if the ice freezes and drops. If this works I would replace the water control valve. Below is a link enter your model number or the part number in the model search feature. There you will see your refrigerator. Thanks Sea Breeze


model number KSRS27ILSS02

KitchenAid... | Answered on May 29, 2009

Kitchenaid has a dimensions guide for the KSC25FKSS refrigerators on their support site: https://www.kitchenaid.com/service-and-support/manuals.html . The depth depends on the handle style; these models are 35 1/2" W X 27" or 27 1/2" D X 71 7/8" H. The link to the document is https://www.kitchenaid.com/content/dam/global/documents/200312/dimension-guide-2221514-D-KA.pdf .

I hope this helps.

Cindy Wells

KitchenAid... | Answered on Nov 29, 2019

With an ice build up this much, the auto defrost wont have any chance of working so you will have to do a manual defrost.

Just turn off the power and wait a few hours for the thing to fully defrost. You can help things along by using a hair dryer, but avoid sharp objects and scrapers as you may damage something.

You will have to store the things from the refrigerator in someone else's fridge or in foam boxes while you do this to avoid damage to the food.

When you open the fridge door in the future to get things in or out, try to not leave it open for more than a few seconds at a time as this will help avoid it doing this again. Each time you open the door, you let moist warm air go inside and this contributes to the ice build up.

KitchenAid... | Answered on Sep 15, 2019

Why not contact KitchenAid again and explain that you have performed the service checks their technician(s) should have performed and the bi-metal (switch) is at fault. Perhaps another visit from a competent technician or that technician's manager will result in success.

KitchenAid... | Answered on Jun 30, 2019

Get a rear earth magnet from Home Depot or online. Or buy one from Repair Clinic


KitchenAid... | Answered on May 28, 2019

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