20 Most Recent KitchenAid KSRA25ILSS Side by Side Refrigerator Questions & Answers

Is the thermostat on the fridge side sending the correct signals to the controller?

KitchenAid... | Answered on May 04, 2017

The defrost drain is frozen, you need to take the cover off inside the freezer and there will be a drain hole probably coverd with ice, you will need to pop most of the ice out first then I use a turkey baster and a tub of hot water. Squirt the hot water in the hole over and over again untill it drains. Then just wipe everything down. Problem solved.

KitchenAid... | Answered on May 03, 2014

I looked up your unit and the only problem I can see would be the full tube to the ice maker could be clogged with Ice not allow water to enter the ice maker, or a bad water valve which is located behind the unit on the back right side (freezer bottom). I would look at the fill tube start as this was more common.
I hope this helps
Water valve part number is you need is 4389177

I’m happy to help further over the phone at https://www.6ya.com/expert/gere_bf68e6055dd61249

KitchenAid... | Answered on Oct 22, 2011

The wire in the ice machine part is being heald down by ice I would guess, try and mess with it empty it all out of ice and let it start over again.

KitchenAid... | Answered on Jun 24, 2011

check compressure

KitchenAid... | Answered on Dec 01, 2010

Sounds like you have a frozen drain in the freezer. You can remove the back panel of the freezer and take a turkey baster and run hot water down the drain line to clear it. Once its cleared you will want to dump an additional cup of water down to make sure that its clear. This will stop the defrost tray from overflowing when the unit goes into defrost. This is where the water is coming from.
Hope this helps _MJ_

KitchenAid... | Answered on Feb 16, 2010


Thanks for using FixYa. I understand the situation you are in at the moment however in your whole question you did not mention what is the exact issue you are facing with your 1996 Kenmore model # 9751714. Kindly make sure to elaborate your issue for a proper solution. Please revert with the exact nature of problem you have with your side by side refrigerator.

Thanks Rylee

KitchenAid... | Answered on Dec 22, 2009

your water filter should be cleverly hidden in your toe kick
it has a removable cap
to remove it i believe its one half turn to the left and then pull out
you can find filtedrs anywhere really
but i happen to know they are on sale at

KitchenAid... | Answered on Nov 03, 2009

Maybe, Your evaporator coils frost up in normal use and every eight hours or so the entire unit shuts down and the defrost heater comes on to melt the frost. This cycle last about 20 minutes. The melted frost drips into a drain pan and through a drain tube to the drain tray under the freezer/refrigerator where it's evaporated by the condenser fan.

Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help.
Make sure it drains quick enough to prevent refreezing. . The drain should be located below the evaporator coils on the lower back of the freezer

KitchenAid... | Answered on Oct 27, 2009

make sure light is turning off when door is shut

KitchenAid... | Answered on Jan 07, 2008

Hold the flap in .....the light should go on solid as long as your hand isnt blocking the beam. There have been lots of modules (the motor and brain of the I/mkr) breaking. I recommend replacement of the IDIM. Is there any water in the mold?? Where are the ejector blades loacted?? Are they stuck down in the mold?? Do they rotate easlily by hand?? These are signs of the broken module.

KitchenAid... | Answered on Nov 26, 2007

With an ice build up this much, the auto defrost wont have any chance of working so you will have to do a manual defrost.

Just turn off the power and wait a few hours for the thing to fully defrost. You can help things along by using a hair dryer, but avoid sharp objects and scrapers as you may damage something.

You will have to store the things from the refrigerator in someone else's fridge or in foam boxes while you do this to avoid damage to the food.

When you open the fridge door in the future to get things in or out, try to not leave it open for more than a few seconds at a time as this will help avoid it doing this again. Each time you open the door, you let moist warm air go inside and this contributes to the ice build up.

KitchenAid... | Answered on Sep 15, 2019

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