20 Most Recent Philips Senseo HD-7810 Coffee Maker Questions & Answers


Try to clean the very small filter you have in the center of the pad holder.

Philips Senseo... | Answered on Jul 10, 2019


A few things you can do. Buy less pods at a time and store them in a jar. Shake or aerate the water when you put it in the unit. Don't put it in, the night before.

Philips Senseo... | Answered on Oct 25, 2018


I had the same problem after only a few months. There is a float at the side of the water resivour, this float also has a magnet attached to it and for some reason becomes lodged at the bottom of the tank, telling the machine that there is not enough water in the tank, even when there is. Use a magnet on the outside of the resviour, connect it to the one on the inside and lift very slowly upwards...Hey presto the light stops flashing and the water boils

Philips Senseo... | Answered on Aug 23, 2018


My husband found in ours that the little float was stuck over the sensor (the little patch) down in the reservoir. The float could not rise with the water, thus, the machine did not know that there was enough water available and it would not stop blinking. He took the dry reservoir out, turned it upside down and shook it! This worked for him, as it unstuck the float. He said that if that doesn't work, the thing is really stuck and you might as well return it.

Philips Senseo... | Answered on Nov 18, 2017


The locks shut due to a pressure build up in the pod chamber usually caused by a blocked filter in the centre of the pod holder.

The only way to open the unit is to releive the pressure. The pressure will normally reduce over time, the duration being determined by the pressure build up, condition of pod seals and the strength of the blockage.

A quick DIY solution: (small cable tie and screwdriver required)
Un plug the unit from the mains:
Remove the water container and prise open the rear snap fit panel of the unit carefully using a screwdriver to expose the internal workings, the overflow pipe at the top of the cover must be disconnected to gain enough access to work on the unit.
.The small metal boiler in the centre of the unit is used to heat the water for the machine, if the boiler is still hot allow it to cool down sufficiently for work to commence.
The exit pipe at the top of the boiler feeds directly to the pod chamber, if you squeeze this pipe you will feel that it is under pressure. Cut the cable tie connecting the pipe to the boiler (be careful, dont cut the pipe) and remove the pipe to release the pressure, a small ammount of water will be released during the procedure. The lid should open.
Reconnect the pipe to the boiler replace the cable tie, refit the rear cover making sure to push the overflow pipe back on before you snap the cover shut.
Remove the pod holder and clear the blockage blow through the holder in the reverse direction to ensure the filter is clear.
Replace the pod holder and pour a small amount of water on to it. The water should exit through the delivery spouts if the path is clear.
JOB Done.

Philips Senseo... | Answered on Nov 12, 2016


my senseo did the same. i read on hear to clean magnet/float mechanism inside the water resevoir. i did this with a tooth-brush and soapy water. as you invert the empty water container you will see/hear the float slide up and down when clean. work a treat for me.

Philips Senseo... | Answered on Jun 16, 2016


it sounds like the pod holder is clogged, it has only one small hole to let out water. open up the machine in the sink as it will spray due to the water pressure. try the other pod holder first. if it works check the other one by holding it up to the light. if it is clogged clean the first one by using a pin to clear the hole.

If no good,
Call senseo at 866-4-736-736 866-4-Senseo and describe the problem.if you have purchased or received it as a gift less than two years ago they will send a new one FREE.

Philips Senseo... | Answered on Jan 15, 2016


Having dismantled and inspected several of this "strange machines" my conclusion is the following:

There is an oscillating-piston pump inside with in- and outlet valve.
It is energized by a microprocessor controlled circuit for a working time depending on the button selected (1 or 2 cups). The pressure and flow are nearly constant for a perfect working pump.
The pod holder restricts the thruput by its central hole. (E.g. you get now an extra pod-holder with a very small hole for expresso type)

So if you don't get enough coffee it may be that
1) the duty-cycle (timing) of the pump has changed.(not often occurring) no repair, you have to undergo electronic and programming work
2) the pump lost efficiency (cylinder of the pump clogged, piston not working with complete stroke, spring force fadening or just one of the 2 valves leaking) ca be "repaired" after dismantling machine ,extracting pump and taking it apart, success not garanteed - grinding valves is already time spending
so my principle before starting this work is to run the machine without the coffee pod to check the water output, use a new holder with clean central hole, if this works it will be nr.
3) the central hole of the holder is clogged, may be not by limestone, but dried coffee extract (grease) clean with needle or even better with micro-drill

Philips Senseo... | Answered on Oct 25, 2015


Use the suggested amount of tea noted below:

3 Quarts - 5-7 bags or 2-3 Tbsp. of loose tea
2 Quarts - 3-5 bags or 1-2 Tbsp. of loose tea
1 Quart - 1-3 bags or 1/2-1 Tbsp. of loose tea

Philips Senseo... | Answered on Aug 18, 2015


Contact Philips customer support at: http://www.support.philips.com/support/contact/contact_page.jsp?userCountry=us&userLanguage=en

Philips Senseo... | Answered on May 05, 2015


Most of the time this is caused by one of the tubes - for water transport through the machine - that has come off. It is also possible that the waterpump itself is leaking. You should bring it in at your retailer to have it repaired.

Philips Senseo... | Answered on Mar 02, 2015


Maybe you inserted the pod with the wrong side up or you used a 2-cup pod in a single cup holder. If the clamping spring isn't working (the lid feels loose when you try to close it), that spring (that is nothing more than a straight piece of metal wire) needs to be replaced.

Philips Senseo... | Answered on Mar 02, 2015

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