Is it set to be off via the control panel?
You can download Kitchenaid / Whirlpool owner's manuals, installation manuals, and parts lists here.
The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.
You can see and hear a video of how a turntable motor should sound when you rotate it by hand.
If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.
You can find helpful exploded view diagrams and order parts by entering your full model number from the tag here.
Please post a new help request with the full model number from the tag on your microwave, as well as detailed symptom information - what is or is not happening, and when the failure occurs.
Then we can give you free help.
I don't know the model number of this unit to know if the sound level is adjustable. If it was fine before and nothing has been done in the program setting, it probably needs a new control PCB. How old is it ??
http://www.kitchenaid.com/ then service and support. Suggest you start there since you didn't mention model number or anything else i could use to run it down.
Open leverCheck your
microwave lever to determine if it is damaged. If it is broken, simply
replace the lever to get your microwave door fully functional again.
Door springResponsible
for keeping downward pressure on the door hook, the microwave door
spring can begin to malfunction. If this part is broken and prevents you
from opening your microwave door, replacement is necessary.
Door latchOne reason
your microwave door may not open properly is a broken door latch.
Located inside the microwave, the door latch manipulates the door hook
to keep the door closed for safety and top performance. If broken, the
door could become stuck in the locked position.
Door hookIf your
microwave door will not release properly, the door hook could be
damaged. Located inside the door, the door hook is made of plastic and
prone to breakage with extended use or age. As this part is unable to be
repaired, the only option is to replace it.
Button or button springIf
the microwave door will not open, it could be an internal failure of
the button or button spring. If it is determined that either of these
parts is the source, both are replaceable and it is recommended that
they be installed at the same time.
Handle actuatorIf the
microwave door will not open the plastic handle actuator could be
broken. Connected between the door button and the door latch assembly,
this plastic part could become damaged and brittle over time, which
makes breaking inevitable. If this occurs, replace the handle actuator
to get your microwave fully functional again.
