Maytag MER6772 Gemini Electric Kitchen Range "turn automatic door locks 2005" Questions

...Turn off the oven light and close the door. Press the "Clean" button and then press "Auto Set" to automatically clean the oven for 3 hours. Press the "Auto Set" pad again to set the oven for a 4-hour ...

...door still wont open. I called kitchen aid directly and they advised me to unplug the unit, but acted as if they had never heard of the problem. Well needless to say, with online research low and ...