cut/paste/summarize the directions here for your perusal. Don't use iTunes, I suggest you use Frost wire, simply download the songs and when they reach 100%, plug in your ilo mp3 (I have one also) and
cut and paste this page to your browser. http://kb.sandisk.com/app/answers/detail/a_id/42/sno/0 The page has good info on your problem as well as links to the drivers section of the site. You may need
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