B&W Bowers and Wilkins Zeppelin iPod Music Speaker System  "nano help contact working" Questions

...charge your 2nd Gen Touch in your Pure-Fi, or other devices less thick than the Touch, like iPod Nanos, then you can stick a spacer on the Pure-Fi behind the Touch to always properly tilt it ...

nano is charging, so i know it is connected properly. Help. I dont want to spend a day travelling to the shop, where i bought it from yesterday. Can someone help if you have upgraded the zepplin, then