Hi Roger. It is hard to answer without the model. Well-charged batteries are needed. Keeper bars (if used) need to be removed. Do you hear anything, such as the motor trying or gears jumping? Look at page 61 of this link. I carry an electric drill and adapter socket since one of my slideout motors had a cracked internal gear.
https://www.travelliterv.com/fckimages/PDF/brochures/Travel-Trailer-Owners-Manual.pdf
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