Its possible the cd player is defective, I would get a paper clip and find the eject hole that is on every cd player. It might be hidden along the lip of where you stick the cd into the machine. Once you have the cd out, put in a cd that you have played before or on another cd player. Once you know that the player works or does not work you can figure out if you are going to replace it yourself or have the dealer do it.
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