Possible that the mechanism has jumped off the linkage . You will need to remove the flap and get access to the window winding mechanism. You will be able to notice the main motor mechanism which has either jumped off - as you heard the sound- or there is a gear that has come off the motor drive.
A resetting of the winder to keep the motor drive coupled to the window winding mechanism should solve. Also make sure that the glass channels are clear and free , not giving friction to the mechanism to jump off.
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