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Oscar. there are four phillip head screw on the glove box lid. remove then them, the whole thing pops out. A replacement is available on E-bay for about $29.00 buck. Just did my Cherokee
y9ou can gain access to the driver side blend door actuator by removing the glove box. The actuator will be in the left corner of the glove box opening. If you remove the actuator you will be able to turn the pin. If you can turn it 360 degrees the blend door is broke.
If your lucky its only the drivers side. If you get the repair kit from chrysler it will come with instructions with pictures on how to replace the blend door without pulling the HVAC unit/Dash. If the passenger side is broken the HVAC unit will need to be removed.
Heater treater (google them) also have a metal blend door replacement and instructions online on how to replace them without pulling the HVAC housing.
Probably the spring broke which returns the latching mechanism to its "open" position. Pull the door handle and hold it. Take a screwdriver and flip the latch (catch) in the door to the open position. Now, you should be able to close the door 1 time, and it should latch. You need to replace the latch mechanism as soon as possible. You can get a used one from a junk yard. Some on-line parts stores also have free on-line repair manuals which show how to disassemble the door and replace the latch. It is not a difficult job. Anyone with some basic tools should be able to handle it.
I had this problem on a 99 grand cherokee limited, It was the heater blend doors and if you have dual climate control one side usually goes out before the other. These blend doors are located behind the glove box unaccessible inside the HVAC shell. (http://www.wjjeeps.com/hvac_sub_assembly.htm) Motor failures for this HVAC sub assemblies is also something to look for although much less common. My local dealership estimated $$$$$$$$$950.00 because they have to remove the entire dash so I looked around for something else. http://cgi.ebay.com/ebaymotors/Blen-Dor-Jeep-Grand-Cherokee-Blend-Door-Heater-Repair_W0QQcmdZViewItemQQhashZitem3eef1e1cd6QQitemZ270299700438QQptZMotorsQ5fCarQ5fTruckQ5fPartsQ5fAccessories
I used something similar to this and now have heat that is controlled solely by the knob nearest the driver. It wasn't very difficult just kind of a tight squeeze. Hope this helps GOOD LUCK
don't know if this is going to be any help at all. But we purchased our 1998 Jeep Grand Cherokee a year ago and I just now learned that the rear window even opens. Did you find the switch that makes it pop open? If not it is just under the ridge under the window but above the handle to open the hatch. You just put your hand on it and push upwards. Hope this helps!! ALSO, THE JEEP HOLD PRESSURE WHEN OPENING IT..NEXT TIME GIVE IT A LTIILE PUSH ON THE TAILGATE LID WHILE PULLING THE HANDLE..IT WORKS GREAT ON THIS ONE. EVEN AFTER THE FIRST OWNER BROKE OFF THE DANG KEY.. HOPE IT HELPS
*I went by body shop for this same type issue with a 98 grand cherokee * the body shop guy removed the plastic sheild and adjusted a cable that interacts with the locking mechanism, took 5 seconds, cost me $20 for his time, works good as new.
The problem you have posted suggests that the rod that goes between the latch and door handles has fallen off. Without destroying the inside panel on the door, see if you can somehow get a wire down to the latch assembly through the window opening to get it open, then take apart & repair.
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