Will it open from the inside and not the outside? how did they get the door panel off they must have opened it. if so then the latch is ok which only leaves the outside handle. This is such a simple fix i don't understand the dealer maybe try another dealer or go to an independant body shop and ask them for help. explain what the dealer did to you and most will help you to hopefully get your business in the future. please let me know if this does not get your problem solved. let me know where you are and i will find someone in the area that will help you. good luck
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