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I assume the doors can be manually locked. The problem is in the electrical circuit. That means anything from a faulty switch (the lock / Unlock button) to a loose connection. If both switches don't work then look for a blown fuse. If one switch works and the other doesn't than remove the switch and inspect its connection. If it's ok then check the switch. If both switch and connections are OK then you'll have to remove the door panel and access the lock mechanism.
Try having the seatbelt sensor checked. Just bought 1991 vw jetta yesterday. They Owners said that the car wouldn't start. They had the starter rebuilt, they tried boosting it, but it still didn't start. They finally found out that the seatbelt sensor was bad, and because it is a safety feature it wasn't allowing the car to start. Instead of replacing the sensor they by passed it by cutting the wires that go from the latch down through the door ppanel and twisted them together. The seatbelt still latches it just by passed the senso sor and allow the car to start.
if you have an electric door lock on the inside for the doors check and see if it works. You may have a problem with the electrical switch internally in the door.
on this car there should be a black strip cover on the inside of door handle. take small screw driver and remove it starting from near lock cylinder, pry very gently and cover should come off, then gently peel the cover towards the front of the car until it is off. phillips screw is located in the rear of the door and at the front of the handle.
On my jetta, if you don't lock the doors with the remote then all doors lock except the drivers door. try this
1. closing all doors walk around to the passenger door.
2.open the door, using the button on the passenger door, lock the doors.
I had this happen to me on my jetta and found you could lock all the doors if you did'nt use the drivers door or you locked using the remote. They did this to keep the driver from locking the keys in the car. I hope this worked for you
Our '97 Jetta locking is similar. One back door does not go down with the driver's door key double turn. We push it down manually before locking the rest with the key. I believe electrical lock actuator is gone on that door. Down the repair list. I have had door panels off on the car fixing electric window regulator. There is quite an expensive plastic sheet glued on to inside of door for sound proofing. Real hard not to tear. I bought new one from the dealer. Also little plastic clips around the door panel perimeter were brittle and about 50% broke, but not so expensive.
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