Most of those have Quadratrack which is full time four wheel drive. (lever all the way to front) neutral is used when towing your vehicle and low range is only used when in severe conditions or pulling another vehicle from a mud hole etc. That can be engaged by rolling slowly forward and pulling the lever all the way back. On all other systems though some can be engaged at a standstill, it usually id better to shift while rolling, usually below 20mph. Neutral in all systems is as I said before.
If it cannot be shifted, or it does not engage, likely it is either not properly adjusted or the transfer case or another component is worn.
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